Staff Data Platform Engineer - OLAP, Multi-Tenant (Hybrid)

Medallia; Tecámac; Hybrid; MXN 2.000.000 - 3.500.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Equal Opportunity Employer

Zusammenfassung

Medallia is seeking a Senior Data Platform Engineer to steer the analytical serving layer for multi-tenant SaaS workloads. You will shape topology, ingestion contracts, and performance benchmarks across a scalable OLAP platform.

You will mentor engineers, define ADRs, and collaborate with product and analytics partners to reduce delivery risk while meeting SLA commitments in a hybrid environment.

Qualifikationen

• 10+ years building and operating large-scale analytical/OLAP serving systems in production.
• Hands-on experience operating an OLAP or analytical serving engine at scale (StarRocks, Clickhouse, Druid, or similar).
• Demonstrated track record of serving-layer architecture design for multi-tenant SaaS workloads.
• Fluency in analytical schema design and evolution, including migrations at scale.
• Working fluency in how data arrives from upstream streaming systems.
• Ability to write clear ADRs, runbooks, and onboarding docs that keep a fast-moving team aligned.
• Track record mentoring senior engineers and influencing technical direction beyond your immediate team.
• Professional working English proficiency, written and oral.

Aufgaben

• Set technical direction for the platform's analytical serving layer — storage topology, ingest from streaming contracts, and partitioning for multi-tenant workloads.
• Own OLAP serving strategy end-to-end: engine topology, ingest patterns from upstream streaming contracts, and benchmark-driven SLA gates for tenant- and program-scoped reporting workloads.
• Define the contract boundary between upstream ETL and the analytical serving layer — what the serving layer consumes, how records unify across sources, and how new data sources are projected in.
• Lead production hardening of the serving layer — deployment architecture, operator lifecycle, security, and observability under real load.
• Represent the analytical serving layer in cross-team forums with product, reporting, and analytics partners — resolving ambiguity at contract boundaries before it becomes delivery risk.
• Mentor senior engineers on OLAP schema design, query optimization, and operational practices for the serving layer.

Kenntnisse

English - professional

Analytical schema design

Multi-tenant SaaS experience

Mentoring senior engineers

ADR/runbooks/docs writing

Tools

StarRocks

ClickHouse

Druid

Kafka

Flink

Iceberg

Jobbeschreibung

Medallia is seeking a Senior Data Platform Engineer to steer the analytical serving layer for multi-tenant SaaS workloads. You will shape topology, ingestion contracts, and performance benchmarks across a scalable OLAP platform.

You will mentor engineers, define ADRs, and collaborate with product and analytics partners to reduce delivery risk while meeting SLA commitments in a hybrid environment.