Sr Software Support Engineer L3

Toshiba Corp.; Región Centro; Remote; MXN 2,798,000 - 4,290,000; Full time

Benefits offered by this job

Group health coverage

401(k) plan with company match

Life insurance

Pet Insurance

Employee discounts

Generous paid holidays, vacation &

Sick/personal days

Job summary

Toshiba Global Commerce Solutions seeks a Director of Go-to-Market for Professional Services to shape and scale how our PS organization drives adoption of the ELERA software platform across mid-market and channel retail clients.

The role owns strategic GTM framework, packaging, and routes to market to accelerate client outcomes and platform stickiness, collaborating across direct, partner, and alliance channels.

Qualifications

• 12+ years of experience in professional services, GTM strategy, or related roles, ideally in enterprise software and/or services companies.
• Experience shaping a services portfolio strategy and defining and managing multi-route GTM models at scale.
• Strong analytical and cross-functional influencing skills, paired with strong operational and relationship-management skills.

Responsibilities

• Define and evolve the GTM strategy for Professional Services in alignment with product and services roadmap and revenue targets.
• Design service definitions and packaging models that support platform adoption and expansion through new and existing routes to market.
• Partner with Product Marketing, Sales Enablement, and Business Partner teams to build service-led sales initiatives and value narratives for retail clients.
• Develop metrics and reporting to track how Professional Services strategy and route performance contribute to revenue growth and client retention.

Skills

GTM strategy

Enterprise software

Cross-functional leadership

Analytical skills

Relationship management

Job description

Toshiba Global Commerce Solutions is seeking a Director of Go-to-Market (GTM) for Professional Services (PS) to shape and scale how our Professional Services organization drives adoption of the ELERA software platform and its enabling professional services among mid-market and channel retail clients. This role owns both the strategic framework connecting Professional Services offerings to Toshiba’s broader growth objectives and the routes to market through which those services reach clients, ensuring services are positioned, packaged, and enabled to accelerate client outcomes and platform stickiness across direct, partner, and alliance-led channels.

QUALIFICATIONS

• 12+ years of experience in professional services, GTM strategy, or related roles, ideally in enterprise software and/or services companies.
• Experience shaping a services portfolio strategy and defining and managing multi-route GTM models at scale.
• Strong analytical and cross-functional influencing skills, paired with strong operational and relationship-management skills.

PREFERRED QUALIFICATIONS

• Familiarity with retail technology, POS, or commerce platforms is a plus.

KEY RESPONSIBILITIES

Strategy & Portfolio

• Define and evolve the GTM strategy for Professional Services in alignment with Toshiba's product and services roadmap and revenue targets.
• Design service definitions and packaging models that support platform adoption and expansion through new and existing routes to market.
• Partner with Product Marketing, Sales Enablement, and the Business Partner team to build service-led sales initiatives and value narratives for retail clients.
• Analyze market and competitive trends in retail technology services to inform Toshiba’s Professional Services strategy.

Route-to-Market Execution

• Own the route-to-market models for Professional Services and define how services themselves should be structured and packaged to enable each route.
• Partner with the Business Partner and Marketing teams to ensure the Professional Services portfolio is represented in partner enablement programs, supporting consistent, high-quality delivery across all routes.
• Ensure the services portfolio can support new routes to market, such as new regional partners and alliance-delivered models, to expand Professional Services reach.

Cross-Functional & Executive

• Collaborate with Sales, Customer Success, and Delivery leadership to ensure Professional Services strategy translates into field execution.
• Develop metrics and reporting to track how Professional Services strategy and route performance contribute to ELERA revenue growth and client retention.
• Represent Professional Services go-to-market and route-to-market strategy in executive planning and revenue forecasting discussions.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)