Sr. Product Manager, Returns & Delivery Experience

Amazon; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon Mexico is seeking a Sr Product Manager to lead high-impact initiatives shaping how customers receive and return orders from international fulfillment channels. You will own end-to-end product strategy, work with cross-functional teams across tech, operations, finance, and legal, and use data-driven insights to drive growth and profitability.

The role emphasizes analytics, program leadership, and delivering scalable solutions in a dynamic environment, with a focus on improving the returns

Formación

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Experience in English-language communication skills, both written and verbal.

Responsabilidades

• Own the end-to-end product strategy, roadmap, and execution for key components of the Delivery and Returns Experience.
• Sr PM for launching programs, features and initiatives to improve returns experience, reduce defects and refunds, and manage portfolio once launched.
• Align product vision with long-term business goals and influence cross-functional teams to deliver on that vision.
• Standardize processes across different business units and align recommended processes with stakeholders.
• Support with a business perspective other supply chain initiatives.
• Drive customer-centric innovation, using data to deeply understand pain points and craft scalable solutions.
• Own returns and concessions at a process and experience level. Define and monitor metrics, perform root cause analysis on defects and implement remediation.

Conocimientos

Roadmap strategy

End-to-end delivery

Data analysis

Stakeholder management

English communication

Educación

Bachelor's degree

Descripción del empleo

Amazon Mexico is seeking a Sr Product Manager to lead high-impact initiatives shaping how customers receive and return orders from international fulfillment channels. You will own end-to-end product strategy, work with cross-functional teams across tech, operations, finance, and legal, and use data-driven insights to drive growth and profitability.

The role emphasizes analytics, program leadership, and delivering scalable solutions in a dynamic environment, with a focus on improving the returns