Sr. Operations Agent

Crane Worldwide Logistics; Chihuahua; On-site; MXN 180,000 - 300,000; Full time

Job summary

A leading logistics company located in Chihuahua, Mexico seeks a logistics professional to handle domestic document preparation and shipment routing. This role includes negotiating rates with carriers and ensuring client satisfaction through effective problem resolution. Applicants should have experience in the logistics sector and strong communication skills. A full-time position from Monday to Friday is offered, emphasizing a collaborative approach to both internal and external customer relations.

Qualifications

• Experience in routing shipments and evaluating cost/time combinations.
• Strong negotiation skills for rates with carriers and couriers.
• Ability to work closely with brokerage firms for US shipments.

Responsibilities

• Route shipments and determine appropriate transportation mode.
• Negotiate rates with carriers and freight forwarders.
• Assist in brokerage communications for shipments into the US.
• Secure freight quotes and verify accuracy of freight bills.
• Investigate and resolve client complaints.
• Work closely with broker for shipments into the United States as applicable.

Job description

Overview

Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.

Responsibilities

• Routing shipments; determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment.
• Rate Negotiation; negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx). These negotiations include both ground and air shipments.
• Brokerage Assistance; works very closely and on a regular basis with the broker\'s firm for shipments coming into the United States.
• Sales Support; provides assistance for
• Freight Bill Auditing; verifies accuracy of domestic freight bills and disputes any
• Freight Quotes; responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.
• Other duties as assigned

Working hours: Monday to Friday, 8:00 a.m. to 4:00 p.m., full-time.