Sr. Operations Agent 1000-2000 Th–Sun

Crane Worldwide Logistics; Chihuahua; On-site; MXN 180,000 - 240,000; Full time

Job summary

A logistics company in Chihuahua is looking for a professional to manage domestic shipments. Responsibilities include preparing documents, routing shipments, and negotiating rates. The role requires strong communication skills to maintain client relationships and resolve issues. Working hours are from Thursday to Sunday, 10 AM to 8 PM. This full-time position offers a chance to work with a dynamic team in the logistics industry.

Responsibilities

• Routing shipments and determining transportation modes for all shipments.
• Negotiating rates with carriers and couriers for economical shipping.
• Providing brokerage assistance for shipments entering the U.S.
• Supporting sales with freight quotes and auditing bills.
• Resolving client issues and maintaining exceptional service.
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.
• Other duties as assigned

Job description

Overview

Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.

Responsibilities

• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker\'s firm shipments coming into the United States.
• Sales Support -- Provides assistance for
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.
• Other duties as assigned

Working hours

it will be Th – Sun 10am - 8pm , full-time.