SR MANAGER INFRASTRUCTURE AND TELECOM

DHL Express; Ciudad de México; Presencial; MXN 2.000.000 - 3.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Competitive salary

Christmas bonus

Grocery vouchers

Vacation premium

Savings fund

Life insurance

Major medical insurance

Development plans

Descripción de la vacante

DHL Express Mexico is seeking a senior IT Manager to lead the Telecom & Network team and govern nationwide connectivity across Service Centers, hubs and retail locations. This role drives secure, resilient and cost-effective operations aligned with DHL Group standards.

You will own the country strategy, oversee vendor governance, budget planning and major network initiatives while collaborating with Operations, Facilities, Security, Finance and regional teams.

Formación

• Bachelor's degree or higher in relevant field; master's desirable.

Responsabilidades

• Own the country strategy, roadmap and governance for WAN, LAN, WLAN, Internet, SD-WAN, voice, mobile and secure connectivity services.
• Ensure availability, resilience, capacity, performance and lifecycle management of network and telecommunications services.
• Lead delivery of connectivity for new sites, expansions, relocations and strategic programs.
• Govern major incidents, problems and changes within the Telecom & Network scope, ensuring timely restoration and root cause analysis.
• Ensure alignment with cybersecurity, architecture and compliance requirements, including network segmentation, firewalls and secure remote access.
• Manage telecommunications providers and partners through contracts, SLAs, performance reviews and escalations.
• Own budget planning, forecasting and cost optimization for telecom services and connectivity projects.
• Lead and develop the Telecom & Network team with cross-functional collaboration.

Conocimientos

Strategic thinking

Ownership

Customer centricity

Financial acumen

People leadership

Clear communication

Influencing skills

Educación

Bachelor's degree in Telecommunications, IT, Computer Systems, Electronics and Communications Engineering

Master's degree desirable

Herramientas

Cisco

Meraki

Fortinet

Azure

ITIL

Descripción del empleo

Who We Are

With an unmatched network in 220 countries and territories, DHL Express is the world's leading international express service provider and is recognized among the World's Best Workplaces™ by Great Place to Work and Fortune magazine. At DHL, our mission is to connect people and improve lives. This mission drives us to make a positive impact on our business, on others, and on the global communities we serve.

What We Are Looking For

DHL Express Mexico is looking for a IT SR MANAGER to work within the IT Infrastructure & Telecommunication area.

Job Purpose

Lead, govern and continuously improve DHL Express Mexico telecommunications, network and connectivity services, ensuring secure, resilient, scalable and cost-effective operations across Service Centers, Hubs, Gateways, Retail locations and corporate facilities, in alignment with DHL Group standards and Americas regional strategies.

Your Tasks

• Own the country strategy, roadmap and governance for WAN, LAN, WLAN, Internet, SD-WAN, voice, mobile and secure connectivity services.
• Ensure availability, resilience, capacity, performance and lifecycle management of network and telecommunications services supporting nationwide business operations.
• Lead delivery of connectivity for new sites, expansions, relocations and strategic programs, including Internet Only, MPLS optimization, WiFi refresh, SIP and cloud connectivity initiatives.
• Govern major incidents, problems and changes within the Telecom & Network scope, ensuring timely restoration, root cause analysis and sustainable corrective actions.
• Ensure alignment with DHL cybersecurity, architecture and compliance requirements, including network segmentation, firewalls, secure remote access and vulnerability remediation.
• Manage telecommunications providers and technology partners through contracts, service levels, performance reviews, escalations and continuous service improvement.
• Own budget planning, forecasting and cost optimization for telecom services, technology refresh and connectivity projects, developing business cases where required.
• Lead, coach and develop the Telecom & Network team while partnering with Operations, Retail, Facilities, Security, Procurement, Finance, DHL IT Services and Americas Regional Office.

Profile

• Bachelor's degree in Telecommunications, Information Technology, Computer Systems, Electronics and Communications Engineering, or a related discipline; a master's degree is desirable.
• Minimum 8 years of progressive experience in enterprise network and telecommunications environments, including at least 5 years leading technical teams or service functions.
• Experience supporting nationwide, business-critical or 24x7 operations, preferably in logistics, transportation, retail or another operationally intensive industry.
• Advanced knowledge of enterprise WAN/LAN/WLAN, routing and switching, SD-WAN, Internet, WiFi, firewalls, voice/SIP, mobile services and cloud connectivity.
• Demonstrated experience in supplier governance, contract and SLA management, budget control, cost optimization, infrastructure projects and IT service management.
• Working knowledge of cybersecurity, business continuity, incident/problem/change management and global technology standards; ITIL, PMP/PRINCE2, Cisco, Meraki, Fortinet or Azure certifications are desirable.
• Desirable to SFIA alignment at Level 5-6 in Network Design (NTDS), Network Support (NTAS), Supplier Management (SUPP), Relationship Management (RLMT), Information Security (SCTY) and Programme/Project Management (PGMG/PRMG).
• Strategic thinking, ownership, customer centricity, financial acumen, people leadership, clear communication, influencing skills and ability to collaborate across local, regional and global teams.

We Offer

• At DHL, our goal is to enhance our employees’ personal lives through competitive compensation packages and a wide range of programs, services, and benefits.
• Contract Type: Permanent
• Competitive salary
• 30 days Christmas bonus
• 18% grocery vouchers
• 100% vacation premium
• Savings fund
• Life insurance
• Major medical insurance
• Additional days off
• Development plans

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

CONNECTING PEOPLE. IMPROVING LIVES