Sr. Manager, Associate Relations

Capital One National Association; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Capital One National Association is seeking an Associate Relations Consultant in Mexico City to provide consultation on HR policies and resolve formal employment complaints. You will act as a subject matter expert to assist leaders and associates in addressing employment, performance, and policy challenges.

The role involves investigating issues, coaching managers, reconciling conflicts, and partnering with Legal, Benefits, and Corporate Investigations to identify compliant solutions.

Formación

• Bachelor’s Degree required.
• At least 5 years of client management experience.
• At least 4 years of experience as an HR Business Partner.
• English language proficiency required.

Responsabilidades

• Investigate and resolve manager and associate issues.
• Provide coaching and guidance to resolve conflicts and disputes.
• Partner with Legal, Benefits, and Corporate Investigations to ensure compliance.
• Review policies that support the associate experience.
• Act as a role model for Capital One values.
• Collaborate with cross-functional teams on process improvements and problem-solving.

Conocimientos

Client management

HR partnership

English proficiency

Educación

Bachelor’s Degree

Descripción del empleo

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSr. Manager, Associate Relations

Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business toassist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities.

The Associate Relations Consultant provides consultation to internal associates on HR policies andmay resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities:

• Investigate and resolve manager and associate issues
• Resolve manager and associate issues by acting as a coach and providing guidance
• Help people leaders associates, and business leaders reconcile conflicts and disputes
• Ensure all associates have an objective and knowledgeable resource at their disposal towork through challenging employment, performance and policy issues
• Partner with other departments such as Legal, Benefits, Office of Corporate Investigationsand Security Operations ensure legal and regulatory compliance while identifying solutions
• Investigate and resolve formal employment complaints including harassment, discrimination,wrongful termination, etc.
• Review departmental case data to identify trends and recommend action plans for businessunits to implement
• Partner with the line of business HR Business Partners to enhance people leader capabilities
• Review policies and procedures that support the associate experience
• Act as role model and champion for Capital One values
• Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills
• Knowledge of employment law and employment practices

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

• Bachelor’s Degree
• At least 5 years of client management experience
• At least 4 years of experience as a Human Resources Business Partner
• English language proficiency

Preferred Qualifications:

• 6 years of Human Resources experience
• Knowledge of employment law and practices
• 6 years of experience working in a team environment and collaborating with multiple stakeholders

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.