Sr. Manager, Associate Relations

Capital One Group; Ciudad de México; Presencial; MXN 1.200.000 - 1.600.000; Jornada completa

Descripción de la vacante

Capital One in Mexico City is seeking a Sr. Manager, Associate Relations to consult with the business on HR matters, resolve employment issues, and coach leaders across the organization.

The role focuses on policy interpretation, problem solving, and driving compliant employee relations practices. The ideal candidate has a Bachelor’s degree with 5+ years of client management experience and 4+ years as an HR Business Partner, plus strong English proficiency; additional HR experience and law

Formación

• Bachelor’s Degree required.
• Minimum years of experience in client management and HR partnerships.
• English language proficiency required.

Responsabilidades

• Investigate and resolve manager and associate issues.
• Provide coaching and guidance to managers and associates.
• Help leaders reconcile conflicts and disputes.
• Ensure policy and employment law compliance across teams.
• Partner with Legal, Benefits, Security and other departments.

Conocimientos

Client management

HR Business Partner

English proficiency

Educación

Bachelor's Degree

Descripción del empleo

## Sr. Manager, Associate RelationsApplylocations: Mexico City, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R247151WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSr. Manager, Associate RelationsLooking for a role that offers a wide breadth of involvement? Enjoy consulting with the business to assist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities. The Associate Relations Consultant provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems. ****Responsibilities:**** ● Investigate and resolve manager and associate issues ● Resolve manager and associate issues by acting as a coach and providing guidance ● Help people leaders associates, and business leaders reconcile conflicts and disputes ● Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues ● Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations ensure legal and regulatory compliance while identifying solutions ● Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc. ● Review departmental case data to identify trends and recommend action plans for business units to implement ● Partner with the line of business HR Business Partners to enhance people leader capabilities ● Review policies and procedures that support the associate experience ● Act as role model and champion for Capital One values ● Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills ● Knowledge of employment law and employment practices *We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role*. ***Basic***Qualifications:****- Bachelor’s Degree - At least 5 years of client management experience - At least 4 years of experience as a Human Resources Business Partner - English language proficiency**Preferred Qualifications:**- 6 years of Human Resources experience - Knowledge of employment law and practices - 6 years of experience working in a team environment and collaborating with multiple stakeholdersAt Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to [e-mail] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.