Sr. Associate - Staff 5B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Nuevo México; On-site; MXN 837,000 - 1,394,000; Full time

Job summary

Genpact Guadalajara site seeks an Administrative Support Specialist to provide comprehensive administrative, procurement, vendor management, and operational logistics support across three delivery sites: Guadalajara, Mexico; Costa Rica; and Guatemala.

The role prioritizes coordinating vendors, purchase orders, site activities, client visits, and related business requirements, with allocation across sites and strong cross-cultural collaboration.

Qualifications

• Experience in administrative, operations support, procurement, facilities, hospitality, or related role.
• Fluent Spanish and strong English communication skills required.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Experience creating purchase orders and coordinating with vendors and suppliers.
• Excellent attention to detail and follow-through.
• Ability to work across multiple countries and cultures.

Responsibilities

• Procurement & Vendor Coordination: Create and manage purchase orders for site and operational requirements.
• Request, collect, and compare vendor quotations to support cost-effective purchasing decisions.
• Coordinate with vendors to obtain pricing, confirm services, manage delivery timelines, and resolve issues.
• Coordinate with internal procurement, finance, and other stakeholders to ensure timely processing of purchase orders and invoices.
• Maintain accurate records of quotations, purchase orders, vendor information, and related documentation.
• Support vendor onboarding and ongoing vendor management activities as required.

Skills

Administrative support

Vendor coordination

Procurement

Facilities coordination

Bilingual Spanish/English

Tools

MS Office Suite

Excel

PowerPoint

Job description

Sr. Associate - Staff

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Position Overview

The Administrative Support Specialist provides comprehensive administrative, procurement, vendor management, and operational logistics support to the Site Leaders across three delivery sites: Guadalajara, Mexico; Costa Rica; and Guatemala .

Based in Guadalajara, this role serves as a key administrative support partner, ensuring seamless coordination of vendors, purchase orders, site activities, client visits, and other business requirements across the three locations.

The position will allocate approximately 50% of its time supporting the Guadalajara Site Leader, 30% supporting the Costa Rica Site Leader, and 20% supporting the Guatemala Site Leader .

Key Responsibilities

Procurement & Vendor Coordination

• Create and manage purchase orders (POs) for site and operational requirements.
• Request, collect, and compare vendor quotations to support cost‑effective purchasing decisions.
• Coordinate with vendors to obtain pricing, confirm services, manage delivery timelines, and resolve issues.
• Coordinate with internal procurement, finance, and other stakeholders to ensure timely processing of purchase orders and invoices.
• Maintain accurate records of quotations, purchase orders, vendor information, and related documentation.
• Support vendor onboarding and ongoing vendor management activities as required.

Client Visit & Executive Logistics

• Coordinate end‑to‑end logistics for client and executive visits across the three sites.
• Arrange transportation, meals, beverages, snacks, meeting rooms, and other hospitality requirements.
• Coordinate with hotels, transportation providers, catering companies, restaurants, and other external suppliers.
• Develop detailed agendas and logistical plans for site visits and ensure all arrangements are confirmed in advance.
• Provide on‑site logistical support during important client, executive, and leadership visits when required.
• Anticipate logistical needs and proactively address potential issues to ensure a seamless visitor experience.

Site & Operations Support

Provide day‑to‑day administrative and logistical support to Site Leaders and operations teams.

Key Skills & Qualifications

• experience in administrative, operations support, procurement, facilities, hospitality, or a related role.
• Fluent Spanish and strong English communication skills required.
• Strong organizational and time‑management skills with the ability to manage multiple priorities simultaneously.
• Experience creating purchase orders and coordinating with vendors and suppliers.
• Excellent attention to detail and follow‑through.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint.
• Ability to manage confidential information with discretion.
• Ability to work across multiple countries and cultures.

Key Competencies

• Organization & Execution: Strong ability to coordinate multiple activities and deliverables simultaneously.
• Proactive Problem Solving: Anticipates needs and resolves issues before they impact operations.
• Stakeholder Management: Builds effective relationships with Site Leaders, employees, vendors, and external partners.
• Attention to Detail: Ensures accuracy in procurement, logistics, documentation, and event coordination.
• Customer Focus: Creates a seamless and professional experience for clients, executives, and visitors.
• Ownership & Accountability: Takes responsibility for deliverables and follows through to completion.
• Flexibility: Comfortable supporting changing priorities across three sites and multiple stakeholders.

Success in the Role

Success in this position will be measured by the timely and efficient execution of procurement and administrative processes, seamless coordination of client and executive vi