Specialist, Info & Serv Desk

Element Fleet Management; Xico; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Element Fleet Management is seeking a Network Support professional to set up and maintain computer networks for internal users, customers, and suppliers in Mexico. You will troubleshoot issues, ensure high network availability, and collaborate with US teams on upgrades.

The role requires proven help desk and network experience, strong English, and excellent communication skills. A BS degree in IT or CS is preferred, with a hybrid work model and comprehensive benefits.

Formación

• Proven working experience in providing help desk support and network engineering.
• Fluent in English.
• Working knowledge of help desk software, databases and remote control.
• Strong client-facing and communication skills.
• BS degree in Information Technology, Computer Science or equivalent.

Responsabilidades

• Provide onsite and remote support to Mexico users for computer related issues.
• Configure and install Element domain image to computer equipment and peripherals under Element standards and processes.
• Ensure proper recording, documentation, and closure of issues.
• Monitor network performance and integrity, troubleshooting network problems and outages in collaboration with US team.
• Secure network systems by establishing and enforcing policies and monitoring access.

Conocimientos

Help desk

Network engineering

English proficiency

Educación

BS degree in Information Technology or Computer Science

Herramientas

Help desk software

Remote control

Databases

Descripción del empleo

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers and suppliers), and troubleshoot any problems that arise. Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users. To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company.

Duties

• Configure and install Element domain image to computer equipment and peripherals under Element standards and processes
• Provide onsite and remote support to Mexico users for computer related issues
• Ensure proper recording, documentation, and closure
• Tracking, routing and redirecting problems to correct resources
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity, troubleshooting network problems and outages. Collaborating with US Element network architects for network upgrades and optimization.
• Give Support to Site assets by ensuring high network availability
• Secure network systems by establishing and enforcing policies, and defining and monitoring access
• In collaboration with IT US, configure routing and switching equipment, hosted IP voice services and firewalls.

Education and Experience

• Proven working experience in providing help desk support and network engineering
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

Knowledge and Competencies

• Excellent communication skills, particularly the ability to communicate with business users
• The skill to take on a variety of tasks and pay attention to detail
• Analytical and problem-solving ability
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization
• Organizational skills and the ability to prioritize your workload.

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call 55 5018 7100.