Spa Locker Attendant

Four Seasons; La Ribera; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Compensation: competitive salaries and

Annual incentive plan for managerial/头

Job summary

Four Seasons Los Cabos at Costa Palmas is seeking a Spa Locker Attendant to greet guests, guide them through locker rooms, and uphold luxury standards. The role requires fluency in Spanish and English, a high school education, and at least one year of experience in a luxury hotel or similar setting.

You will maintain cleanliness, stock, and provide exceptional service in a welcoming environment that reflects our brand.

Qualifications

• Fluency in Spanish and English is required for this position.
• High school education or equivalent experience.
• Minimum experience of one year in the position.
• Two or more years' experience working within a luxury hotel or similar environment is considered an asset.
• Ability to work with all hotel systems and maintain a high attention to detail.
• Understand and ability to deliver high quality, luxury service standards.
• Excellent interpersonal skills and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest centricity and understanding of the importance of guest preferences.

Responsibilities

• Greet guests warmly and guide them through the locker room facilities.
• Respond to all guest interactions promptly, courteously, and professionally to ensure maximum satisfaction and comfort.
• Uphold all Four Seasons policies, procedures, and spa standards.
• Handle guest requests and inquiries with the highest level of hospitality and professionalism, accommodating special needs whenever possible.
• Resolve guest concerns effectively and ensure a seamless spa experience.
• Maintain cleanliness and ensure locker rooms are well-stocked at all times.

Skills

Bilingual: Spanish/English

High school education

One year experience

Luxury hotel experience

Attention to detail

Interpersonal skills

Cross-cultural sensitivity

Guest-centric service

Education

High school education

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA , will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site: https://www.fourseasons.com/es/loscabos/

Instagram: #fsloscabos

About the role of SPA Locker Attendant

As a Spa Locker Attendant, will be the first point of contact for guests in the locker room area, ensuring they feel welcomed and well-oriented. Your role is essential in delivering exceptional service and maintaining a clean, organized, and fully stocked environment that reflects the highest standards of luxury.

What you will do:

• Greet guests warmly and guide them through the locker room facilities.
• Respond to all guest interactions promptly, courteously, and professionally to ensure maximum satisfaction and comfort.
• Uphold all Four Seasons policies, procedures, and spa standards.
• Handle guest requests and inquiries with the highest level of hospitality and professionalism, accommodating special needs whenever possible.
• Resolve guest concerns effectively and ensure a seamless spa experience.
• Maintain cleanliness and ensure locker rooms are well-stocked at all times.

What you bring:

• Fluency in Spanish and English is required for this position
• High school education or equivalent experience
• Minimum experience of one (1) year in the position
• Two (2) + years' experience working within a luxury hotel or similar environment is considered an asset
• Ability to work with all hotel systems and maintain a high attention to detail
• Understand and ability to deliver high quality, luxury service standards
• Excellent interpersonal skills and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guest preferences

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture

Four Seasons consistently ranks among the world's best hotels an