DevOps Engineer

NTT DATA North America; Toluca; On-site; MXN 500,000 - 800,000; Full time

Job summary

NTT DATA North America in Mexico is seeking a DevOps Engineer to design, build, and operate automated platforms enabling reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments. You will drive CI/CD implementation, infrastructure automation, environment management, and production reliability, collaborating with development, QA, and client-facing teams.

The role emphasizes observability, automation, and best practices to support multi-client and

Qualifications

• CI/CD pipelines design and maintenance experience.

Responsibilities

• Design, implement, and maintain CI/CD pipelines across environments.
• Ensure pipeline stability and reliability; minimize build failures.
• Automate build, packaging, and deployment processes.
• Enforce Git version control best practices.
• Support release cycles with validation and rollback strategies.
• Automate environment provisioning and configuration.
• Monitor, observability, and production reliability responsibilities.
• Collaborate with development, QA, and client teams.

Skills

CI/CD proficiency

Cloud platforms

Monitoring & observability

SRE mindset

Collaboration

Automation

Tools

Jenkins

GitLab CI

Azure DevOps

Git

FreeMarker (FTL)

Shell

Python

Groovy

Linux/Unix

AWS

Azure

GCP

Oracle

PostgreSQL

Job description

Req ID: 388821

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a DevOps Engineer to join our team in Mexico, México (MX-MEX), Mexico (MX).

As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments.

You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams.

Key Responsibilities

• CI/CD & Release Engineering
• Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
• Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
• Implement automated build, packaging, and deployment processes
• Enforce version control best practices (branching strategies, tagging, artifact management)
• Support release cycles, including validation, smoke testing, and rollback strategies
• Automation
• Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
• Automate environment provisioning, configuration, and upgrades
• Build reusable automation components to improve scalability and consistency
• Reduce manual operations through process automation and scripting
• Environment & Platform Management
• Deploy and manage MX environments across development, testing, and production stages
• Handle environment lifecycle:
• Provisioning
• Configuration
• Upgrades & patching
• Decommissioning
• Ensure environments are standardized, reproducible, and compliant
• Support multi-client and multi-environment setups in SaaS or hybrid models
• Monitoring, Observability & Reliability (SRE mindset)
• Implement and maintain:
• Monitoring
• Logging
• Alerting
• Ensure end-to-end observability of platforms and pipelines
• Perform root cause analysis (RCA) on incidents
• Contribute to improving system reliability, SLAs, and operational KPIs
• Data & Environment Operations
• Manage environment data lifecycle:
• Data provisioning
• Data masking for non-prod environments
• Data sampling and reduction
• Support database operations:
• Migration
• Sanitization
• Reconciliation
• Ensure compliance with security and data governance requirements
• Incident & Support Management
• Act as a technical escalation point for environment and platform incidents
• Troubleshoot complex issues across infrastructure, pipelines, and environments
• Coordinate with support and product teams for resolution
• Ensure proper documentation and knowledge sharing
• Collaboration & Delivery Enablement
• Collaborate with:
• Development teams (integration into CI/CD pipelines)
• QA teams (test automation and environment consistency)
• Product teams (release readiness and constraints)
• Client teams (technical coordination and delivery)
• Contribute to smooth delivery across project lifecycle
• Continuous Improvement & Best Practices
• Promote DevOps principles:
• Automation-first
• Continuous integration & delivery
• Shift-left testing
• Identify inefficiencies and propose improvements
• Contribute to:
• Internal tooling
• Documentation
• Standardization efforts
• Share knowledge and support onboarding of new team members

Required Skills & Experience

Technical Skills

• CI/CD tools: Jenkins, GitLab CI, Azure DevOps
• Version control systems: Git (advanced usage)
• Proficiency in template engines, specifically FreeMarker (FTL)
• Scripting: Shell, Python, Groovy
• Operating systems: Linux/Unix
• Cloud platforms: AWS (preferred), Azure/GCP is a plus
• Databases: RDBMS (Oracle, PostgreSQL, or similar)

DevOps & Platform Expertise

• Experience building and operating CI/CD pipelines in complex environments
• Knowledge of monitoring and observability tools
• Exposure to SaaS / distributed architectures

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to work under pressure in production environments
• Clear communication with both technical and non-technical stakeholders
• Team-oriented with strong collaboration mindset
• Proactive and continuous improvement mindset

Experience

• 1-2 years of experience in DevOps, CI/CD
• Hands-on experience in production or client-facing environments preferred

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.