Social Media Experience Advocate

Boldrimpact; Mérida; Presencial; MXN 267.840 - 357.120; Jornada completa

Descripción de la vacante

Boldr is seeking a Customer Advocate with a social media focus to manage and respond to customer inquiries across platforms, enhancing the brand's online presence and ensuring timely, personalized support. You will build relationships with customers, respond promptly with empathy, and collaborate with Tier 1 and 2 support to resolve issues while keeping a consistent brand voice across channels.

The ideal candidate holds a Bachelor’s degree in marketing or related field with 2–3 years in social

Formación

• Bachelor's degree in marketing or related field.
• 2–3 years of experience in customer support with a focus on social media management.
• Excellent written communication skills.
• Empathetic and customer-centric mindset.
• Ability to work in a fast-paced and dynamic environment.

Responsabilidades

• Social Media Management: Monitor and engage with customer inquiries and comments on social channels (Facebook, Instagram, YouTube, TikTok).
• Customer Engagement: Build and maintain positive relationships with customers through social media interactions.
• Issue Resolution: Investigate and resolve customer issues via social media, collaborating with Tier 1/2 support as needed.
• Content Sharing: Share relevant content and announcements to engage and inform customers.
• Feedback Loop: Compile customer feedback and insights from social media for relevant teams; advocate for improvements.
• Social Media Guidelines: Adhere to company policies and maintain a consistent brand voice.

Conocimientos

Social media management

Customer empathy

Written communication

Brand voice

Curiosity

Educación

Bachelor's degree in marketing or related field

Herramientas

Social media tools

Descripción del empleo

Boldr is seeking a Customer Advocate with a social media focus to manage and respond to customer inquiries across platforms, enhancing the brand's online presence and ensuring timely, personalized support. You will build relationships with customers, respond promptly with empathy, and collaborate with Tier 1 and 2 support to resolve issues while keeping a consistent brand voice across channels.

The ideal candidate holds a Bachelor’s degree in marketing or related field with 2–3 years in social