Senior Customer Experience Champion

Boldr Impact; México; A distancia; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Sr. Customer Advocate to respond to customer inquiries, provide solutions, and support service visits and dispatches to sites.

You will maintain professionalism, update Zendesk records, and stay current on product knowledge. The role requires strong English, attention to detail, and the ability to balance multiple tasks in a dynamic, mission-driven environment.

Join Boldr to help deliver world-class client experiences and contribute to meaningful work with a global impact.

Formación

• 1-2 years of customer service preferred.
• Efficient knowledge of MS Office.
• Available to work occasional nights, holidays and weekends.
• Experience using Zendesk or similar ticketing systems.
• Able to learn and navigate new technology quickly.
• Receptive to feedback and able to adapt.
• Familiar with customer experience best practices.
• Customer-oriented with strong interpersonal skills.

Responsabilidades

• Answer incoming calls regarding product issues, service questions, and client concerns.
• Maintain a high level of professionalism and build positive rapport with callers.
• Update customer information in Zendesk during and after each call.
• Collaborate with management to stay updated on product knowledge and policy changes.
• Help improve customer experience by resolving issues and fostering repeat business.

Conocimientos

Curious

Authentic

Analytical thinker

Client satisfaction

Written & verbal communication

Multitasking

Prioritization

Teamwork

Independent work

Well organized

English proficiency

Herramientas

Zendesk

MS Office

Descripción del empleo

Boldr is seeking a Sr. Customer Advocate to respond to customer inquiries, provide solutions, and support service visits and dispatches to sites.

You will maintain professionalism, update Zendesk records, and stay current on product knowledge. The role requires strong English, attention to detail, and the ability to balance multiple tasks in a dynamic, mission-driven environment.

Join Boldr to help deliver world-class client experiences and contribute to meaningful work with a global impact.