Global Client Experience Leader

Boldr; Mérida; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Senior Manager, Client Experience to oversee high-impact accounts, ensuring excellence in service delivery, data accuracy, and value generation. You will advocate for operational improvements, resourcing alignment, and innovation in our delivery.

You will support Team Captains across geographies in meeting SLAs and achieving client outcomes. You will lead strategy, performance, and client reviews, guiding cross-functional teams to optimize processes and drive growth while

Formación

• 5+ years of experience in client success, operations, or service delivery.
• 4+ years of direct people leadership experience.
• 5+ years in a Client facing role.
• Strong understanding of Customer Support, Customer Experience and related workflows.
• Strategic mindset with the ability to balance long-term vision with tactical execution.
• Experience managing cross-functional stakeholders and navigating complex client environments.
• Exceptional communication, presentation, and client relationship skills.
• Strong in Google Workspace (Sheets, Docs, Slides); experience with HubSpot, Zendesk, or BI tools is a plus.

Responsabilidades

• Serve as the senior point of contact for strategic clients.
• Build a deep understanding of each client’s business model, goals, and what success truly means for them.
• Lead business reviews and strategic discussions grounded in insight and outcomes, not just reporting.
• Monitor and manage client KPIs and SLAs, but focus on outcomes that matter to clients.
• Guide teams in building effective structures and nurturing high-performing team cultures.
• Collaborate with internal stakeholders to ensure seamless service delivery.
• Stay informed on CS and CX trends to help clients optimize workflows and evolve strategies.

Conocimientos

Client success

Operations management

People leadership

Strategic thinking

Cross-functional collaboration

Communication

Data-driven mindset

Google Workspace

Herramientas

HubSpot

Zendesk

BI tools

Google Workspace

Descripción del empleo

Boldr is seeking a Senior Manager, Client Experience to oversee high-impact accounts, ensuring excellence in service delivery, data accuracy, and value generation. You will advocate for operational improvements, resourcing alignment, and innovation in our delivery.

You will support Team Captains across geographies in meeting SLAs and achieving client outcomes. You will lead strategy, performance, and client reviews, guiding cross-functional teams to optimize processes and drive growth while