SOC Analyst

PINKERTON | Comprehensive Risk Management; Santiago de Querétaro; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Pinkerton is seeking a SOC Analyst to provide operational and administrative support for one of our largest global clients. The role involves taking calls, coordinating service logistics, scheduling Agents, tracking assignments, and producing required reports.

Candidates should have a bachelor’s degree and at least two years of dispatch, SOC, or security-related experience, with strong communication, multitasking, and attention to detail. Proficiency in Microsoft Office is expected.

Qualifications

• Bachelor’s degree preferred with at least two years of dispatch communications, SOC, or security-related experience.
• Proven ability to manage multiple tasks with competing deadlines.
• Strong written and verbal communication at all levels.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Coordinate services and provide operational and administrative support needs.
• Answer calls to assist with dispatch, scheduling, and reporting of services.
• Manage workflows and assign Agents to assignments.
• Communicate assignment expectations and ensure deadlines are met.
• Track and report outcomes of schedules; send schedules to stakeholders.
• Receive and document schedule information; monitor real-time outcomes.
• Detect and prevent schedule deviations and reconcile time records.
• Prepare and update reports; process emergency and non-emergency requests.
• Enter, update, and retrieve information from multiple systems.

Skills

Customer service

Communication

Multitasking

Independent work

Detail-oriented

Team player

Microsoft Office

Written/verbal skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The SOC Analyst, assigned to one of Pinkerton's largest global clients, will be responsible for operational and administrative support functions. This role takes calls from internal and external stakeholders and determines the necessary service logistics, communicates and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists with the overall successful delivery and execution of security-related services.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Coordinate services and provide operational and administrative support needs.
• Answer calls as necessary to assist with the dispatch, scheduling, and reporting of requested services.
• Manage the associated workflows and assign Agents to specific assignments, as needed.
• Communicate assignment expectations to all parties involved.
• Ensure deadlines are met for scheduling, dispatching, and audits of related records.
• Track and report outcomes of schedules.
• Send schedules to requesting individuals/teams.
• Receive and document schedule information as directed.
• Monitor schedule outcomes in real-time.
• Detect and prevent schedule deviations through direct contact via phone or other system with Agents
• Reconcile schedule and time records, including real‑time changes and entries.
• Track, collect, and report additional metrics as assigned.
• Prepare weekly, bi‑monthly, and any additional reports requested for special projects.
• Process and prioritize emergency and non‑emergency requests for assistance and respond accordingly.
• Enter, update, and retrieve information from multiple computer systems.
• Process and maintain a wide variety of files, logs, reports, and forms.
• Draft incident and quality reports based on first‑hand interaction/direct involvement in events if needed or as directed.
• Maintain in‑depth knowledge of and adhere to emergency procedures, dispatching procedures, and executive response procedures.
• Perform metrics tracking, data entry, and electronic reporting.
• Support all department and company goals and objectives.
• All other duties, as assigned.

Qualifications

Bachelor’s degree preferred with at least two years of dispatch communications, SOC, or security‑related experience.

• Customer service skills, preferred.
• Sound judgment and decision‑making skills.
• Able to manage multiple tasks/projects with competing deadlines and priorities.
• Able to carry out responsibilities with little or no supervision.
• Effective written and verbal skills at all levels within the organization and with external client representatives.
• Able to work independently and in a fast‑paced environment.
• Attentive to detail and accuracy.
• Able to adapt as the external environment and the organization evolves.
• Able to maintain the highest level of professional appearance and demeanor.
• Serve as an effective team member.
• Computer skills; Microsoft Office.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country‑specific law.