Site Quality Customer Engineer

OP Mobility; Monterrey; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

OPmobility seeks a Site Quality Customer Engineer in Monterrey to lead customer quality investigations, coordinate containment and corrective actions, and communicate resolutions clearly to customers and internal teams. The role emphasizes root-cause analysis using the 8D methodology and collaboration with engineering and supplier QA.

The candidate reviews non-conforming materials, verifies traceability, and ensures proper handling of returns.

Formación

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related field preferred.
• Knowledge of quality documentation, manufacturing processes, and quality management systems.
• Strong communication, customer service, and organizational skills.

Responsabilidades

• Investigate customer complaints, quality concerns, and identified product issues.
• Initiate and coordinate containment and corrective actions, ensuring effective communication of quality breakpoints and resolutions.
• Identify root causes and determine the responsible process, department, supplier, or stakeholder.
• Review and manage non-conforming materials in accordance with established quality procedures.
• Ensure the proper return and handling of customer-owned racks and packaging.
• Collect, maintain, and analyze customer quality-related information and documentation.
• Serve as a key point of contact for customers, understanding their requirements and quality expectations.
• Provide timely updates, follow-up, and feedback regarding customer requests, concerns, and corrective action progress.
• Perform visual inspections to verify compliance with customer specifications and product requirements.
• Monitor and verify sequence numbers, traceability records, and product identification at all times.
• Collaborate with cross-functional teams to support customer satisfaction and drive continuous quality improvement.

Conocimientos

8D methodology

Customer communication

Problem solving

MS Office

Travel readiness

English proficiency

Educación

Bachelor's degree in Engineering, Quality, Manufacturing, or related field

Descripción del empleo

Site Quality Customer Engineer

Ready to take on meaningful challenges and shape the next generation of mobility?

Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.

Main Responsibilities

• Investigate customer complaints, quality concerns, and identified product issues.
• Initiate and coordinate containment and corrective actions, ensuring effective communication of quality breakpoints and resolutions.
• Identify root causes and determine the responsible process, department, supplier, or stakeholder.
• Review and manage non-conforming materials in accordance with established quality procedures.
• Ensure the proper return and handling of customer-owned racks and packaging.
• Collect, maintain, and analyze customer quality-related information and documentation.
• Serve as a key point of contact for customers, understanding their requirements and quality expectations.
• Provide timely updates, follow-up, and feedback regarding customer requests, concerns, and corrective action progress.
• Perform visual inspections to verify compliance with customer specifications and product requirements.
• Monitor and verify sequence numbers, traceability records, and product identification at all times.
• Collaborate with cross-functional teams to support customer satisfaction and drive continuous quality improvement.

Required Profile

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related field preferred.
• Knowledge of quality documentation, manufacturing processes, and quality management systems.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Experience working with automotive OEM customers such as Stellantis, Ford, General Motors (GM), Volkswagen (VW), and other major manufacturers.
• Solid experience using problem-solving methodologies, primarily 8D methodology.
• Effective communication, customer service, and interpersonal skills.
• English proficiency is a must.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Availability and willingness to travel as required (Mexico and USA)

At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.

Innovation is therefore not a buzzword, but a natural part of everyday work. You’ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow’s automotive industry.

Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions.

With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.