Shopify Operations Specialist for a U.S. Jewelry Brand

Paired; México; On-site; MXN 350,000 - 550,000; Full time

Job summary

Paired is seeking a detail-oriented E-Commerce Operations Manager to oversee Shopify backend operations, inventory coordination, and order accuracy. This hands-on role emphasizes independent work, process discipline, and meticulous record-keeping, without client-facing duties.

You will maintain product listings, coordinate with fulfillment teams, and ensure wholesale orders are processed and shipped on time.

Qualifications

• 3+ years of hands-on Shopify experience with backend administration.
• Experience coordinating inventory, orders, or fulfillment in e-commerce.
• Strong written communication and attention to detail.
• Proven ability to work independently and manage multiple tasks.

Responsibilities

• Shopify Store Management: Maintain product listings, images, descriptions, and inventory in the backend.
• Inventory Coordination: Reconcile stock with fulfillment and keep records accurate.
• Wholesale Order Coordination: Ensure wholesale orders are accurate and ready for processing.
• Order Fulfillment Oversight: Monitor processing and shipping to ensure on-time delivery.
• Cross-Functional Communication: Align with internal teams to resolve issues and keep workflows moving.
• Task and Workflow Management: Track assignments and deadlines in Asana; use Slack for daily communication.
• Operational Backlog Management: Tackle pending tasks to improve organization during slower periods.
• Process Accuracy and Organization: Maintain consistent records and flag discrepancies.

Skills

Shopify backend administration

Inventory coordination

Order processing

Attention to detail

Cross-functional communication

Tools

Shopify

Asana

Slack

Job description

About the Client

Our client is a jewelry brand specializing in meaningful, personalized pieces designed to capture special moments and memories. With a focus on personalized products, product accuracy, inventory coordination, and reliable order fulfillment are essential to delivering a seamless customer experience.

About the Role

We are looking for a detail-oriented, technically proficient E-Commerce Operations Manager to oversee day-to-day backend operations and help keep the business running smoothly. This role focuses on Shopify administration, inventory coordination, order accuracy, and operational task management. You will work behind the scenes to maintain accurate product listings, coordinate with fulfillment teams, and ensure wholesale orders are processed and shipped correctly and on time. You will also serve as the operational link between the Sales Director and the fulfillment team, helping resolve discrepancies and maintain clear communication across departments. This is a hands‑on execution role best suited for someone who enjoys working independently, managing details, following established processes, and keeping operational systems organized and up to date. It is not a client‑facing position.

Key Responsibilities

• Shopify Store Management: Maintain the Shopify backend, including product uploads, listings, images, descriptions, product information, and inventory updates.
• Inventory Coordination: Work closely with the fulfillment team to identify and resolve inventory discrepancies, ensuring system records accurately reflect available stock.
• Wholesale Order Coordination: Act as the operational liaison between the Sales Director and fulfillment team to ensure wholesale orders are accurate, complete, and ready for processing.
• Order Fulfillment Oversight: Monitor order processing and shipping to help ensure orders are fulfilled accurately and on time.
• Cross-Functional Communication: Coordinate with internal stakeholders to clarify order details, resolve operational issues, and keep workflows moving efficiently.
• Task and Workflow Management: Track assignments, deadlines, and outstanding operational tasks in Asana, while using Slack for day-to-day communication.
• Operational Backlog Management: Take ownership of pending administrative and operational tasks during slower periods, helping improve organization and maintain efficient workflows.
• Process Accuracy and Organization: Maintain consistent records, follow established procedures, and proactively flag discrepancies or potential fulfillment issues.

Requirements

• 3+ years of hands-on Shopify experience, particularly with backend administration, product management, listings, and inventory updates.
• Experience coordinating inventory, order processing, fulfillment, or other e-commerce operations.
• Comfortable using Asana to organize tasks, track progress, and manage deadlines.
• Proficient with Slack for internal communication and coordination.
• Strong attention to detail, with the ability to identify inconsistencies and resolve issues accurately.
• Highly organized and capable of managing multiple operational tasks independently.
• Technically proficient, adaptable, and quick to learn new systems and tools.
• Strong written communication skills and the ability to coordinate effectively with internal teams.
• Reliable and proactive, with a strong sense of ownership over assigned responsibilities.