ServiceNow Systems Analyst

QUALCOMM, Inc.; Ciudad de México; Presencial; MXN 700.000 - 1.500.000; Jornada completa

Descripción de la vacante

Qualcomm Intl Inc., Mexico Branch Office is seeking a Staff ServiceNow Systems Analyst to drive the modernization of the ServiceNow platform, including a strategic shift to a greenfield implementation. You will lead requirements, shape solutions, and work with architects, developers, and offshore teams to deliver value.

The role emphasizes solution design, functional leadership, and stakeholder engagement within a mature platform team.

Formación

• 3+ years IT work with a Bachelor’s degree in a technical field.
• 3+ years full-stack development experience (Java, Python, JavaScript).
• 1+ year in data structures, algorithms, and data stores.

Responsabilidades

• Lead requirements discovery and solution design as a core platform team member.
• Define functional designs aligned with guardrails, standards, and architecture direction.
• Collaborate with ServiceNow architects, developers, admins, and offshore delivery partners to ensure correct implementation.
• Facilitate design workshops and communicate trade-offs, risks, and design rationale.

Conocimientos

ServiceNow ITSM

Platform governance

Stakeholder facilitation

Now Assist

Educación

Bachelor's degree in technical field

5+ years IT experience without degree

Herramientas

ServiceNow

Descripción del empleo

Company:Qualcomm Intl Inc., Mexico Branch OfficeJob Area:Information Technology Group, Information Technology Group > Systems AnalysisGeneral Summary:Qualcomm is advancing a multi-year modernization of its ServiceNow platform, including a strategic transition to a clean, greenfield implementation. We are seeking a Staff ServiceNow Systems Analyst to join the ServiceNow Platform Team and play a critical role in defining, shaping, and delivering this transformation.This is a Staff, systems analyst role within the platform organization, not a hands-on administrator or developer position. The role focuses on solution design, functional leadership, and stakeholder engagement, working directly alongside ServiceNow architects, developers, administrators, and offshore delivery partners as an integrated platform team.The ideal candidate brings deep platform experience, strong design judgment, and the interpersonal skills required to influence decisions and drive alignment across business and IT stakeholders.Key ResponsibilitiesSolution Design & Platform Contribution· Lead requirements discovery, process analysis, and solution design efforts as a core member of the ServiceNow Platform Team.· Define functional designs that align with platform guardrails, enterprise standards, and long-term architectural direction.· Partner closely with ServiceNow architects and developers on the platform team to ensure design intent is clearly understood and correctly implemented.· Promote standard, out-of-the-box ServiceNow capabilities and an AI-first design approach to reduce technical debt and accelerate delivery.Stakeholder Engagement & Functional Leadership· Act as the primary platform representative in engagements with business stakeholders, guiding them from requirements through solution decisions.· Facilitate design workshops and working sessions that align business priorities with platform capabilities.· Clearly communicate trade-offs, risks, and design rationale to stakeholders at varying levels of technical depth.· Influence adoption of standardized solutions while balancing business needs, timelines, and scalability.Platform Enablement & Value Realization· Contribute to large-scale ServiceNow initiatives, including greenfield implementations and modernization of legacy capabilities.· Provide ongoing functional leadership within the platform team to support post-go-live optimization and adoption of new ServiceNow releases.· Incorporate ServiceNow licensing considerations into solution design to ensure cost-effective, compliant platform usage.· Help evolve platform patterns, best practices, and reusable designs that benefit the broader ServiceNow ecosystem at Qualcomm.Required Experience & Qualifications· 7+ years of ServiceNow platform experience, with demonstrated depth across ITSM, SPM, APM/EA, IRM, HAM, SPO, Now Assist, and core ServiceNow platform capabilities.· 5+ years leading major ServiceNow initiatives, including enterprise-wide or transformational programs.· Demonstrated experience supporting:o Fresh ServiceNow implementations, and/oro Modernization of legacy ServiceNow environments into clean, greenfield architectures.· Strong background in solution design, requirements analysis, and stakeholder facilitation within complex enterprise environments.· Proven experience working as a core member of a mature ServiceNow platform team, collaborating closely with architects, developers, administrators, and offshore delivery resources.Preferred Experience· Experience within a Fortune 500 or similarly complex global organization.· Established ServiceNow community presence, such as participation in community forums or user groups, speaking engagements, published blogs, or recognized thought leadership.· Working knowledge of ServiceNow licensing and packaging, with the ability to assess entitlement and cost implications during solution design and partner effectively with procurement and vendor management teams.Interpersonal & Consulting Competencies· Excellent written and verbal communication skills.· Strong facilitation and stakeholder-management capabilities.· Ability to influence outcomes without formal authority.· Comfort navigating ambiguity while driving clarity and alignment.· Analytical, outcome-oriented mindset with a focus on long-term platform health and value.Why This Role MattersThis is a core, long-term role on the ServiceNow Platform Team, with direct responsibility for shaping how the platform is designed, adopted, and evolved. The Senior ServiceNow Systems Analyst will play a key role in ensuring Qualcomm’s ServiceNow modernization delivers sustained business value well beyond initial implementation.Minimum Qualifications:• 3+ years of IT-relevant work experience with a Bachelor's degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems).OR5+ years of IT-relevant work experience without a Bachelor’s degree.• 3+ years of any combination of academic or work experience with Full-stack Application Development (e.g., Java, Python, JavaScript, etc.)• 1+ year of any combination of academic or work experience with Data Structures, algorithms, and data stores.*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of the general IT-related work experience.Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.If you would like more information about this role, please contact Qualcomm Careers .