ServiceNow Developer

Cognizant; Ciudad de México; Sur place; MXN 800 000 - 1 200 000; Plein temps

Résumé du poste

Cognizant is hiring a seasoned ServiceNow Developer to join our global team in Mexico City. You will lead configuration, scripting, and integration efforts, leveraging NOW SDK and ServiceNow Fluent, with focus on stability, performance, and scale in banking environments.

Required are 8+ years in ServiceNow, strong JavaScript, REST APIs, and hands-on experience with ATF, CI/CD, and AI-assisted tooling like Now Assist. You will collaborate across teams to deliver robust solutions.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or a related field
• 8+ years of ServiceNow platform experience, preferably in development and implementation
• Proficiency with ServiceNow Fluent for defining application metadata in code
• Experience with REST APIs and service catalog, SLM, and workflows

Responsabilités

• Plan, execute, monitor, and close technical tasks related to configuration and implementation
• Provide software coding and customization including screen tailoring, workflow administration, and data imports
• Leverage the ServiceNow SDK to design, build, and package scoped applications
• Collaborate with clients to gather requirements and propose multiple solutions
• Drive enhancements to improve reliability, performance, and scalability of the platform

Connaissances

ServiceNow platform experience

NOW SDK

JavaScript

Rest APIs

ITSM/CSM modules

Analytical skills

Team collaboration

Problem solving

Formation

Bachelor's Degree in Computer Science / IT / Engineering

Outils

VS Code

Now Assist

NOW SDK

ATF

ServiceNow Studio

Description du poste

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We are looking for ServiceNow Developer

Key Responsibilities

• As an Application Developer for the ServiceNow team, you will have the following responsibilities.
• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow
• administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally
• within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the
• purpose of certifying all applications for use after the upgrade completes.
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analysing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform
• Collaborating with clients in requirement gathering and providing multiple logical solutions
• Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
• Build/improve run books for quality documentation and auditing purpose
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

Required skills

• 8+ years of ServiceNow platform experience preferably in development and implementation
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,
• metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side
• JavaScript modules and third-party libraries.
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize
• development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system
• clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and
• functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

QUALIFICATIONS

• This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a
• position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request. There are no
• specific health risks associate with the role.
• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.

We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

#BeCognizant #IntuitionEngineered

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.