Service Supply Chain Planning Super User

HP; Tlaquepaque; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

HP is seeking a Service Supply Chain Planning Super User to own Servigistics configuration, support process governance, and drive continuous improvement across the AMS Service Supply Chain. The role partners with Planning Managers, COE, IT, and global stakeholders to standardize planning, ensure data quality, and translate business requirements into scalable system solutions.

The successful candidate will lead testing, deployment readiness, and training, while supporting adoption of global

Formación

• Advanced knowledge of service supply chain planning processes, including forecasting and inventory optimization.
• Strong expertise in Servigistics or similar planning tools configuration and workflows.
• Experience with master data governance and data validation.

Responsabilidades

• Own and maintain Servigistics configuration and planning process governance to support business objectives.
• Lead data validation, UAT, regression testing, and go-live readiness for system deployments.
• Ensure master data integrity and alignment to global planning standards.
• Monitor planning outputs and system performance; drive corrective actions as needed.
• Provide first-level business support for planners and coordinate with IT and COE teams.
• Develop playbooks, training materials, and governance routines for rollout adoption.
• Lead future-state process design and gap analyses across global teams.
• Drive automation initiatives to improve forecast accuracy and inventory optimization.

Conocimientos

Servigistics planning

Forecasting

Data governance

Educación

Bachelor's or Master's in supply chain, math or engineering

Herramientas

Servigistics configuration

UAT testing

Descripción del empleo

Service Supply Chain Planning Super User

Description

The Servigistics Super User is the process owner and subject matter expert responsible for driving the effective use, configuration, and continuous improvement of the Servigistics planning platform across the AMS Service Supply Chain organization. This role partners with Planning Managers, planners, COE, IT, and global stakeholders to ensure planning processes are standardized, data quality is maintained, and business requirements are translated into scalable system solutions. The position leads testing, deployment readiness, issue resolution, training, and ongoing optimization activities while supporting adoption of global planning standards. The Super User acts as the primary liaison between the business and technical teams to maximize planning automation, improve planning outcomes, and ensure stable business operations within the Servigistics ecosystem.

Job Responsibilities

• Own and maintain Servigistics configuration, parameterization, planning process governance to support business objectives
• Lead data validation, UAT, regression testing, parallel planning, and go-live readiness activities for system deployments and enhancements
• Ensure master data integrity, planning data quality, and alignment to global planning standards
• Monitor planning outputs and system performance, identify exceptions, and drive corrective actions as needed
• Act as the first level of business support for planners, conducting issue triage and coordinating with COE, IT, and PTC teams when required
• Develop playbooks, standard work, training materials, and governance routines to support sustainable adoption after implementation.
• Lead future-state planning process design, fit-gap analysis, and solution alignment across global business teams.
• Lead continuous improvement initiatives focused on automation, forecast accuracy, inventory optimization, and planning effectiveness
• Participate in global governance forums and promote adoption of global standards and best practices
• Support business continuity planning, documentation maintenance, simulations, and change management activities

Education and Experience Required

• Bachelor/master’s degree in supply chain or math - related subject or Engineering
• 5–8 years of experience in supply chain planning, service supply chain, consulting, enterprise planning systems, transformation programs, or large-scale system implementation
• Fluency in English language

Knowledge and Skills

• Advanced knowledge of Service Supply Chain planning processes including forecasting, inventory optimization and Order Plans
• Strong expertise in Servigistics or similar planning tools configuration, parameter management, and planning workflows
• Experience with master data governance, BMT management, and planning data validation
• Strong analytical and problem-solving skills with the ability to diagnose system, data, and process issues
• Experience leading UAT, regression testing, defect management, and deployment activities
• Ability to collaborate effectively with cross-functional teams including business, IT, COE, and external partners
• Strong understanding of planning solution design, configuration logic, data models, and integration points across ERP, planning, reporting, and execution systems.
• Consulting-style stakeholder management skills, including executive communication, workshop facilitation, issue framing, and recommendation development.

Impact & Scope

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Supply Chain & Operations

Schedule

Full time

Shift

First Shift (Mexico)

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”