Service Now Technical Lead

Corning Incorporated; Monterrey; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Company bonuses

Food coupons

Savings fund

Medical and dental coverage

Life insurance and disability

Employee Assistance Program

Recognition program

Job summary

Corning Incorporated in Monterrey, Mexico, is seeking a ServiceNow Technical Lead to drive delivery and optimization of ServiceNow solutions. You will lead module implementations, integrations, and platform enhancements while upholding best practices, governance, and security.

Collaborate with stakeholders, guide cross-functional teams, manage data migrations, and ensure quality through QA and validation. Strong communication and leadership across IT teams are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of five years of hands-on ServiceNow experience, including large-scale enterprise implementations.
• Strong knowledge of ServiceNow architecture, workflows, JavaScript, Glide scripting, and ServiceNow APIs.
• Experience with integrations, data migration, IT service management practices, and digital transformation.
• Advanced expertise in one or more ServiceNow areas, including IT Service Management, IT Operations Management, Strategic Portfolio Management, Human Resources Service Delivery, Customer Service Management, Security Operations, Governance, Risk and Compliance, or App Engine Studio.
• Proven experience leading cross-functional teams and delivering complex ServiceNow projects, with strong communication and stakeholder-management skills.
• ServiceNow Certified System Administrator certification plus at least one relevant ServiceNow Application Developer or Implementation Specialist certification.

Responsibilities

• Lead the implementation, configuration, quality assurance, and validation of ServiceNow modules and platform changes.
• Collaborate with stakeholders and cross-functional teams to gather requirements and deliver effective technical solutions.
• Manage integrations with third-party systems and support data migration activities.
• Provide technical guidance and mentorship while maintaining documentation and supporting continuous improvement initiatives.

Skills

JavaScript

Glide scripting

ServiceNow APIs

ITSM

Stakeholder management

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

Job description

The company built on breakthroughs.
Join us.
Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

Requisition Number: 78277
The company built on breakthroughs.
Join us.
Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The ServiceNow Technical Lead is responsible for the successful delivery and optimization of ServiceNow solutions across enterprise environments. This role leads module implementations, integrations, and platform enhancements while ensuring adherence to technical best practices, governance, security, and regulatory requirements.

Key Responsibilities

• Lead the implementation, configuration, quality assurance, and validation of ServiceNow modules and platform changes.
• Collaborate with stakeholders and cross-functional teams to gather requirements and deliver effective technical solutions.
• Manage integrations with third-party systems and support data migration activities.
• Provide technical guidance and mentorship while maintaining documentation and supporting continuous improvement initiatives.

Experiences/Education - Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of five years of hands-on ServiceNow experience, including large-scale enterprise implementations.
• Strong knowledge of ServiceNow architecture, workflows, JavaScript, Glide scripting, and ServiceNow APIs.
• Experience with integrations, data migration, IT service management practices, and digital transformation.
• Advanced expertise in one or more ServiceNow areas, including IT Service Management, IT Operations Management, Strategic Portfolio Management, Human Resources Service Delivery, Customer Service Management, Security Operations, Governance, Risk and Compliance, or App Engine Studio.
• Proven experience leading cross-functional teams and delivering complex ServiceNow projects, with strong communication and stakeholder-management skills.
• ServiceNow Certified System Administrator certification plus at least one relevant ServiceNow Application Developer or Implementation Specialist certification.

A job that shapes a life.

Corning offers you the total package.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.
• Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].