Sr. Analyst, CLM

Corning Incorporated; San Luis Potosí; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive benefits

Global learning environment

Professional growth opportunities

Global exposure to teams

Job summary

Corning Incorporated in Mexico is seeking a Senior Analyst – CLM to support our Contract Lifecycle Management and eSignature platforms, including Icertis CLM and DocuSign. You will troubleshoot incidents, manage service requests, configure workflows, and work with business users and vendors to drive resolutions.

Joining the Corporate Applications team, you will become a subject matter expert as the CLM capability expands, contributing to operations, deployments, and future enhancements across

Qualifications

• 3+ years supporting enterprise applications or SaaS platforms.
• Experience troubleshooting issues and driving incidents to resolution.
• Ability to collaborate with business users and multiple IT teams.
• Strong communication and customer service skills.
• Fluency in English required.

Responsibilities

• Manage incidents, service requests, and tickets for CLM/eSignature.
• Support Icertis CLM and DocuSign administration and configuration.
• Partner with business users, external vendors, and IT teams to resolve issues.
• Support testing, releases, deployments, and documentation.

Skills

English language proficiency

Incident management

Problem solving

Analytical thinking

Communication skills

Education

Bachelor's degree in IS/CS/Business Admin

Tools

Icertis CLM

DocuSign

SAP (optional)

ServiceNow

Job description

Requisition Number: 78074

Role Purpose

Are you passionate about solving technology challenges, supporting enterprise applications, and becoming a subject matter expert in platforms that enable critical business processes?

Join Corning’s Corporate Applications team and help shape the future of our Contract Lifecycle Management capabilities.

What is your role?

As a Senior Analyst – CLM, you will support Corning’s Contract Lifecycle Management and eSignature platforms, including Icertis CLM and DocuSign. You will troubleshoot application issues, manage service requests, support configuration and deployments, and collaborate with users, technology teams, and external vendors to drive issues through resolution.As our CLM capability continues to grow, you will have the opportunity to become a subject matter expert on the applications and contribute to both operational support and future enhancements.

Major responsibilities and tasks of the position:

• Manage application incidents, service requests, and support tickets, troubleshooting issues and driving them through resolution.
• Support Icertis CLM and DocuSign administration and configuration, including workflows, access, permissions, templates, metadata, and approval processes.
• Partner with business users, external vendors, and technology teams such as integrations, APIs, infrastructure, security, and other IT functions to resolve application issues.
• Support testing, releases, deployments, enhancements, documentation, and continuous improvement of the CLM and eSignature environment.

What do you need to have?

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
• 3+ years of experience supporting enterprise business applications, SaaS platforms, or similar technologies.
• Strong experience troubleshooting application issues, managing support tickets, and driving incidents or service requests through resolution.
• Ability to collaborate effectively with business users, external vendors, and multiple technology teams to solve problems.
• Strong analytical, problem-solving, customer service, and communication skills.
• Curiosity, learning agility, and the ability to develop subject matter expertise across enterprise applications and technologies.
• Fluent English required.

What would be a plus?

• Experience with Icertis CLM, DocuSign, or other Contract Lifecycle Management/eSignature platforms.
• Experience supporting SAP, Req-to-Pay, Procurement Technology, Legal Technology, or other enterprise applications.
• Experience configuring workflows, templates, metadata, permissions, roles, or approval routing.
• Familiarity with APIs, integrations, ServiceNow or similar ticketing platforms.
• Experience supporting multiple technologies or applications and working directly with software vendors.

What we offer

• Competitive benefits above statutory requirements.
• A collaborative global environment that supports learning and professional growth.
• Opportunity to develop expertise in enterprise platforms and emerging Contract Lifecycle Management capabilities.
• Exposure to global business and technology teams across multiple functions.

**The company built on breakthroughs.**

**Join us.**

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

• As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.

• Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.

• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].