Service & Logistics Analyst

SmartRecruiters, Inc.; Santa Rosa Jauregui; Presencial; MXN 40.000 - 64.000; Jornada completa

Descripción de la vacante

SmartRecruiters, Inc. seeks a Logistics Analyst to oversee end-to-end transportation and logistics operations, driving superior customer service and on-time delivery.

You will optimize carrier performance and logistics flows using best practices and ERP systems to maintain operational excellence. The role requires 3–5 years in logistics, with experience in Import/Export, customs clearance, and Carta Porte compliance.

Formación

• 3–5 years of experience in Logistics Analyst / Customer Service Logistics.
• Experience in Import / Export, Customs Clearance & Regulations.
• Knowledge of Carta Porte, Transportation Compliance and carrier SLAs.
• Import / Export, Customs Clearance & Regulations.
• Transportation Logistics, Route Analysis & Carrier SLAs.
• Carta Porte & Transportation Compliance.
• ERP Systems, Google Workspace & ISO 9001/FSSC 22000.

Responsabilidades

• Follow internal regulations and safety requirements.
• Monitor and manage carrier performance against SLAs to ensure on-time delivery.
• Collaborate with Customer Service, Planning, Purchasing and commercial teams as the primary operational liaison.
• Lead resolution of logistics exceptions, route delays and freight claims.
• Coordinate shipping documentation, customs clearance processes and import/export procedures.
• Manage and maintain accurate logistics, freight tracking, cost tracking, and customer order visibility across reports.
• Monitor and manage carrier performance against SLAs and ensure on-time delivery.
• Coordinate with Customer Service, Trade Compliance, Planning, Purchasing and commercial teams for proactive shipment tracking and communications.
• Lead the resolution of logistics exceptions and freight claims to protect delivery commitments.
• Coordinate with other areas for shipping documentation, customs clearance, import/export procedures, and Carta Porte compliance.

Conocimientos

Logistics analysis

Carrier relationship management

Customer service logistics

Import/Export regulations

Transportation compliance

Educación

Bachelor's Degree in Logistics, Supply Chain, Industrial Engineering, or related field

Herramientas

ERP systems

Google Workspace

Descripción del empleo

Job Objective:
Ensure end-to-end transportation and logistics operations driving superior customer service and on-time, in-full delivery. Optimize carrier performance and logistics flows through industry best practices, operational efficiency, and ethical standards, acting as a key liaison for customer satisfaction.

Main activities, roles, scope of responsibility and authority

• Follow internal work regulations and occupational safety requirements established by the company.
• Comply with and promote Avery Dennison's Code of Ethics and core business values.
• Apply and foster 5S methodology within the work environment to maintain operational excellence.
• Participate in emergency response brigades and/or health & safety committees as designated.
• Actively participate in the continuous improvement of Quality, Safety, and Environmental Management Systems (QMS/EHS), adhering to procedures and corporate policies.
• Manage and maintain accurate logistics, freight tracking, cost tracking, and customer order visibility across various reports.
• Monitor and manage carrier performance against agreed Service Level Agreements (SLAs), ensuring prompt pickups, transit tracking, and on-time customer delivery.
• Colaborate and serve as primary operational liaison for Customer Service, Trade Compliance, Planning, Purchasing and commercial teams, providing proactive shipment tracking, accurate ETAs, and transparent order communication.
• Lead the resolution of logistics exceptions, route delays, transit contingencies, and freight claims to protect customer satisfaction and delivery commitments.
• Coordinates with other areas activities required to ensure shipping documentation, customs clearance processes, import/export procedures, and Carta Porte compliance.
• Be familiar with the documents applicable to the process.

Bachelor's Degree or Engineering:Logistics, Supply Chain, Industrial
Engineering, or related field
3-5 years Experience inLogistics Analyst / Customer Service Logistics
Customer Service & Carrier Relationship ManagementImport / Export, Customs Clearance & RegulationsTransportation Logistics, Route Analysis & Carrier SLAsCarta Porte & Transportation ComplianceERP Systems, Google Workspace & ISO 9001FSSC 22000