SERVICE ADVISOR SUCURSAL CULIACÁN

Scania México; Cancún; On-site; MXN 180,000 - 240,000; Full time

Job summary

Scania México is seeking a Service Coordinator to ensure a positive customer experience from reception to delivery of the unit. You will handle service orders, keep clients informed on status, and coordinate with the technical team.

This role requires attention to detail, the ability to manage documents, and readiness to propose additional services. Upper Secondary education is required; bilingual skills are a plus.

Responsibilities

• Reception of units in the workshop.
• Opening and closing of service orders in the system.
• Constant communication with the client regarding the status of the unit.
• Coordination with the technical team for work scheduling.
• Review of service history and active policies.
• Validation and authorization of budgets with the client.
• Ensure that the unit is clean and ready for delivery.
• Register complaints or disagreements and channel them appropriately.
• Preparation of basic follow-up or satisfaction reports.
• Follow-up on scheduled appointments and ensuring punctuality.
• Support in the recovery of overdue portfolio associated with services.
• Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Education

Upper Secondary School 3

Job description

Role Summary

Ensure a positive customer experience from the reception to the delivery of the unit.

Role Summary

• Ensure a positive customer experience from the reception to the delivery of the unit.
• Perform timely follow-up on requested services. Clearly communicate the status and
• progress of the service.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support the management of complaints and claims, seeking effective solutions.

Job Responsibilities

• Reception of units in the workshop.
• Opening and closing of service orders in the system.
• Constant communication with the client regarding the status of
• the unit. Coordination with the technical team for work
• scheduling. Review of service history and active policies.
• Validation and authorization of budgets with the client.
• Ensure that the unit is clean and ready for delivery.
• Register complaints or disagreements and channel them
• appropriately. Preparation of basic follow-up or satisfaction reports.
• Follow-up on scheduled appointments and ensuring punctuality.
• Support in the recovery of overdue portfolio associated with services.
• Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Education

• Upper Secondary School 3