Senior Zoom Virtual Agent Engineer - Remote Work | REF#303741

BairesDev; México; A distancia; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Competitive USD compensation

Home setup provided

Flexible hours

Parental leaves & holidays

Global Top 1% talent network

Mentorship & growth opportunities

Descripción de la vacante

BairesDev in Mexico is seeking a Senior Zoom Virtual Agent Engineer to design, configure, and deploy intelligent chatbot and contact center solutions.

You will partner with clients, translate business needs into conversational AI and cloud workflows, lead API integrations, and optimize performance based on analytics.

This remote role offers flexible hours, competitive USD or local currency compensation, and a multicultural team of top tech talent.

Formación

• 5+ years in Zoom CCaaS engineering or CCaaS implementations.
• Proven expertise with Zoom Virtual Agent and chatbot technologies.
• Hands-on REST/JSON API integrations experience.
• Experience in client-facing technical consulting.
• Advanced English proficiency.

Responsabilidades

• Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
• Architect and execute cloud contact center migrations and platform integrations.
• Develop and implement secure API integrations for connectivity between systems.
• Partner with clients to gather requirements and provide technical consulting.
• Optimize system performance and conversational flows using analytics and feedback.

Conocimientos

Zoom CCaaS

REST/JSON APIs

Client-facing consulting

English language

CCaaS experience

Herramientas

Zoom

APIs

Descripción del empleo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Zoom Virtual Agent Engineer at BairesDev

As a Senior Zoom Virtual Agent Engineer, you will design, configure, and deploy intelligent chatbot and contact center solutions to elevate customer experiences. You will act as a trusted advisor to clients, translating business needs into seamless conversational AI and cloud contact center workflows.

What You’ll Do

• Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
• Architect and execute cloud contact center migrations and platform integrations.
• Develop and implement secure API integrations to ensure seamless connectivity between contact center systems.
• Partner directly with clients to gather business requirements and provide technical consulting throughout the deployment lifecycle.
• Optimize system performance and conversational flows based on user feedback and analytics.

What We Are Looking For

• 5+ years of experience in Zoom Contact Center implementation or general CCaaS engineering.
• Proven expertise in deploying and configuring Zoom Virtual Agent and chatbot technologies.
• Strong hands-on experience with REST/JSON API integrations for contact center connectivity.
• Demonstrated experience in client-facing technical consulting and requirements gathering.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!