Senior Technical Support Engineer - SaaS & User Experience

Obsidian; Ciudad de México; Presencial; MXN 30.000 - 50.000; Jornada completa

Descripción de la vacante

Mercor is seeking a Support Specialist in Mexico City to enhance user experiences on our platform. In this role, you'll respond to user inquiries, troubleshoot issues, and collaborate closely with our engineering team.

The ideal candidate will have a technical background, customer support experience, and outstanding communication skills. Join us at Mercor as we innovate in the AI space while maintaining our growth trajectory!

Formación

• Ability to debug web applications, ideally from a technical degree or relevant experience.
• 2-5 years supporting customers on web applications.
• Experience with SaaS-based products and support platforms.

Responsabilidades

• Respond to support requests from users experiencing issues.
• Triage and investigate talent-reported issues.
• Consolidate insights and recommend product improvements.
• Build documentation for common user questions.
• Maintain enthusiasm and positivity while responding.

Conocimientos

Debugging web applications

Customer support experience

Positive communication

Using support platforms

Educación

Degree in Computer Science or related field

Experience in building web applications

Herramientas

Zendesk

Intercom

Descripción del empleo

Mercor is seeking a Support Specialist in Mexico City to enhance user experiences on our platform. In this role, you'll respond to user inquiries, troubleshoot issues, and collaborate closely with our engineering team.

The ideal candidate will have a technical background, customer support experience, and outstanding communication skills. Join us at Mercor as we innovate in the AI space while maintaining our growth trajectory!