SaaS Support Engineer: Delight Users & Resolve Issues

Obsidian; Ciudad de México; Presencial; MXN 500.000 - 700.000; Jornada completa

Descripción de la vacante

Mercor is hiring a support specialist to assist our talent pool with job applications on our platform. Your role will involve troubleshooting web application issues and ensuring a positive user experience.

Ideal candidates will have a background in Computer Science or proven experience with modern web applications. Excellent communication skills and a knack for customer service will be essential for this role. This position offers the opportunity to work in a fast-growing, profitable company.

Formación

• Ability to debug web applications either through formal education or hands-on experience.
• Experience in SaaS-based product work is essential.
• Proficiency with support platforms is required.

Responsabilidades

• Respond to support requests from the talent pool.
• Investigate and triage reported issues.
• Consolidate insights for product improvement.
• Build talent-facing documentation.
• Maintain an upbeat tone in replies.

Conocimientos

Debugging web applications

SaaS-based product experience

Using support platforms (Zendesk, Intercom)

Strong communication skills

Educación

Degree in Computer Science or related field

2-5 years experience supporting customers

Descripción del empleo

Mercor is hiring a support specialist to assist our talent pool with job applications on our platform. Your role will involve troubleshooting web application issues and ensuring a positive user experience.

Ideal candidates will have a background in Computer Science or proven experience with modern web applications. Excellent communication skills and a knack for customer service will be essential for this role. This position offers the opportunity to work in a fast-growing, profitable company.