Senior SaaS Support Engineer — Elevate User Experience

Obsidian; Ciudad de México; Presencial; MXN 867.453 - 1.214.434; Jornada completa

Descripción de la vacante

Mercor is hiring for a role focused on providing excellent support to our talent pool. You will triage issues and communicate with users to enhance their experience on our platform. Success in this position requires a knack for debugging web applications and experience in customer support.

As part of a fast-growing company in Mexico City, you’ll enjoy a vibrant work culture where positive communication is key. Strong candidates possess a degree or relevant experience in technical fields.

Formación

• Ability to debug web applications with modern frameworks or languages.
• 2-5 years of experience supporting customers on web applications.
• Experience doing SaaS-based product work.

Responsabilidades

• Respond to support requests from talent applying for roles.
• Triage and investigate talent-reported issues.
• Build documentation for frequently asked questions.

Conocimientos

Debugging web applications

Customer support experience

SaaS-based product work

Experience with support platforms

Educación

Degree in Computer Science, Software Engineering, or a related technical field

Herramientas

Zendesk

Intercom

Help Scout

Descripción del empleo

Mercor is hiring for a role focused on providing excellent support to our talent pool. You will triage issues and communicate with users to enhance their experience on our platform. Success in this position requires a knack for debugging web applications and experience in customer support.

As part of a fast-growing company in Mexico City, you’ll enjoy a vibrant work culture where positive communication is key. Strong candidates possess a degree or relevant experience in technical fields.