Senior Technical Solutions Analyst

Schlage de México, S.A. de C.V.; Tijuana; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Schlage de México, S.A. de C.V. is seeking a Senior Technical Solutions Analyst to support core back-office ERP strategies across the Americas tech ecosystem, including Finance, Supply Chain, Manufacturing, and Procurement.

You will own ERP sustaining and support, lead incident/problem/change management, and drive improvements via automation and AI while coordinating with Platform Delivery, Enterprise Architecture, and Data teams to reduce downtime and align with security policies.

Qualifications

• 5+ years of ERP support and back-office systems experience.

Responsibilities

• Own and evolve the ERP sustaining and support strategy across core modules, integrations, and middleware.

Skills

ERP support

Back-office ERP

Stakeholder management

SQL

SOX compliance

ITIL processes

Data reconciliation

AI awareness

Automation in ERP

Cross-functional coordination

Tools

ServiceNow

APIs

EDI

Job description

The Senior Technical Solutions Analyst - will support the core back-office application strategy across the Americas technology ecosystem supporting Finance, Supply Chain, Manufacturing, Procurement, and broader business operations.

What You Will Do

• Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order-to-Cash, Procure-to-Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches.
• Act as a business-facing technical consultant lead for incident, problem, and change management for back-office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs.
• Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future-proof remediation and stabilization approaches.
• Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value.
• Lead proofs of concept and pilot efforts to validate new sustaining tools or automation approaches (e.g., chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout.
• Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk.
• Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low-risk approaches aligned with business priorities.

What You Need to Succeed

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes.
• Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast-moving, or loosely governed workstreams.
• Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking.
• Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment.
• Strong stakeholder management and communication skills, with the ability to influence senior business leaders, translate technical complexity into business impact narratives, and operate effectively across matrixed teams without direct authority.
• Strong systems thinking, problem-solving, and decision-making skills.
• Ability to quickly understand new operational domains and apply technology thoughtfully to improve processes and outcomes.
• Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time.