Senior Strategic Account Lead (Energy)

Landis+Gyr AG; Reynosa; Hybrid; MXN 350,000 - 550,000; Full time

Job summary

Landis+Gyr AG is recruiting a Senior Customer Account Representative to lead strategic client relationships and ensure accurate, on-time order delivery. You will coordinate across Sales, Distribution, and Service Programs, mentor junior staff, and drive improvements in order processing.

Strong knowledge of iChange, ServiceNow, and ERP systems will help optimize complex orders while maintaining compliance with internal policies and IMS standards. Bilingual Spanish/English is a plus.

Qualifications

• Bachelor’s degree in a business-related field.
• 3–5 years in account management, inside sales, or similar B2B roles.
• Experience with SAP or ERP systems preferred.
• Fluent in Spanish; English proficiency a plus.

Responsibilities

• Manage strategic client accounts and ensure timely, accurate orders.
• Lead high-risk or complex client cases with proactive solutions.
• Coordinate with sales, distribution, service, and tech support to meet commitments.
• Review and adjust high-impact orders per contracts and policies.
• Mentor other account representatives and share best practices.
• Participate in process improvements to speed response times.
• Maintain strong relationships with strategic clients and partners.

Skills

Order management

Customer logistics

iChange

ServiceNow

Contracts policy

IQMS & ISO

Communication

Problem solving

Leadership

Travel readiness

Education

Bachelor's degree in business/related field

Tools

iChange

ServiceNow

Microsoft Office 365

ERP systems

Job description

Landis+Gyr AG is recruiting a Senior Customer Account Representative to lead strategic client relationships and ensure accurate, on-time order delivery. You will coordinate across Sales, Distribution, and Service Programs, mentor junior staff, and drive improvements in order processing.

Strong knowledge of iChange, ServiceNow, and ERP systems will help optimize complex orders while maintaining compliance with internal policies and IMS standards. Bilingual Spanish/English is a plus.