Senior Solutions Engineer - Remote Tech Lead

Capgemini; Ciudad de México; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Flexible work arrangements (remote and

office-based)

Job summary

Capgemini, in partnership with Farmers Insurance, seeks a Sr Solution Engineer to lead IT delivery for the Service Operations organization. You will guide architecture, CI/CD pipelines, and cross-functional teams to design and deliver large-scale enterprise solutions across trains and business units.

You will collaborate with Architecture, Stakeholders, QA and Development teams, managing non-functional requirements, delivery milestones, and supplier relationships while aligning with business

Qualifications

• 8+ years of experience in software engineering, solution engineering, or technology program leadership.
• Proven background supporting customer service, contact center, or service operations environments.
• Overlaps with the US Pacific Time Zone for 2-3hrs a day.

Responsibilities

• Recognized as an expert to provide a systems view and accountable for all technology within a line of business including pioneering design, requirement best practices, CI/CD pipelines, and product roadmaps.
• Leads the solution priorities and work across IT to deliver outstanding program outcomes.
• Partners with Architecture, Business stakeholders, QA and Development teams to drive strategic initiatives and/or large solutions that may run across one or more trains and/or business unit departments.
• Collaborates with Agile teams/trains and stakeholders to elaborate the solution, validate technology assumptions, evaluate implementation alternatives, and converge on the final solution.
• Acts as the servant leader of the solution, allowing the train to run smoothly by identifying and resolving constrictions across the entire solution.
• Works independently to lead several technical programs, setting priorities for products and engineering, leading cross-functional teams to take products to market, ensuring success metrics are informing future efforts, and quickly adjusting the program.
• Utilizes advanced level understanding of business objectives, products and makes informed technology recommendations.
• Manages non-functional requirements and compliance to standards.
• Accountable for all business unit technology, including architecture patterns, CI/CD pipelines, code review software, COTS etc.
• Provides direction and supervision for multiple ARTS/teams and solves unique problems having a broad impact on Farmers.
• Manages suppliers, associated strategy, and enables continuous delivery.

Skills

Full English Fluency

Leadership

Strong communication

Agile / Scrum

Tools

Salesforce

Google Cloud

RPA (UI Path)

Node JS

Python

Architecture Knowledge

Job description

Capgemini, in partnership with Farmers Insurance, seeks a Sr Solution Engineer to lead IT delivery for the Service Operations organization. You will guide architecture, CI/CD pipelines, and cross-functional teams to design and deliver large-scale enterprise solutions across trains and business units.

You will collaborate with Architecture, Stakeholders, QA and Development teams, managing non-functional requirements, delivery milestones, and supplier relationships while aligning with business