Senior Solutions Engineer

Darktrace; Toluca; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

100% medical

Dental and vision insurance

Life Insurance

Employee Assistance Program

Job summary

Darktrace, a global leader in AI-driven cybersecurity, seeks a Senior Solutions Engineer in Mexico City. You will partner with Account Executives and Customer Success to drive growth, lead technical engagements, and translate complex requirements into compelling solutions.

You will own technical discovery, deliver tailored demos, design secure, scalable architectures, and collaborate across Sales, Product, Engineering, and Delivery to ensure value realization and customer success.

Qualifications

• Strong networking, cloud, AI and cybersecurity knowledge.
• Experience in solutions engineering, pre‑sales, or customer‑facing roles.
• Ability to design solutions, run demos or evaluations, and translate technical concepts into business value.
• Familiarity with hybrid environments and security ecosystems (SIEM, SOAR, EDR/XDR).
• Bachelor’s degree or equivalent; relevant certifications are a plus.

Responsibilities

• Own and lead the technical aspects of new business opportunities from discovery to deal close.
• Conduct structured discovery to map requirements to capabilities and business value.
• Design scalable, secure solutions aligned to customer environments.
• Lead technical discovery sessions, demos, and evaluations.
• Collaborate with Customer Success and delivery teams for smooth handover and adoption.
• Engage with technical and business stakeholders and handle objections in high‑pressure settings.
• Apply commercial insight to qualify opportunities and prioritize high‑impact engagements.
• Stay aware of vendor landscape and differentiate solutions.
• Partner with Account Executives to progress pipeline across cross‑functional teams.
• Solve challenges and meet deadlines in fast‑paced environments.

Skills

Networking

Cloud Computing

AI fundamentals

Pre-sales

Solutions design

Demos & evaluations

Consultative selling

Stakeholder management

Hybrid environments

Education

Bachelor’s degree or equivalent

Tools

SIEM

SOAR

EDR/XDR

Job description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job Description

As a Senior Solutions Engineer, you play a critical role across both new customer acquisition and existing customer expansion. You partner closely with Account Executives and Customer Success teams to drive growth, from winning new business to deepening technical relationships within the installed base. You act as a trusted technical advisor throughout the customer lifecycle, aligning Darktrace solutions to customer environments, evolving risks, and business objectives. You are responsible for leading technical sales engagements, shaping account strategy, and delivering measurable business value through adoption, cross-sell, and upsell.

Key Responsibilities

• Technical Ownership: Own and lead the technical aspects of new business opportunities from initial discovery through to deal close, establishing credibility with technical and business stakeholders and guiding solution validation.
• Discovery & Value Alignment: Conduct structured discovery to identify customer challenges, risks, and success criteria. Map customer requirements to technical capabilities, aligning solutions to clear business value and desired outcomes.
• Solution Design: Design scalable, secure, and fit‑for‑purpose solutions aligned to customer environments. Balance feasibility, performance, cost, and long‑term effectiveness while clearly articulating trade‑offs.
• Pre‑Sales Engagement: Lead technical discovery sessions, deliver tailored demonstrations, and support evaluations or proof‑of‑value activities. Translate complex requirements into compelling solution narratives that progress opportunities.
• Post‑Sales Support (In Partnership): Collaborate with Customer Success and delivery teams to ensure smooth handover, alignment during implementation, and continued engagement needed to support adoption and maximize value realization.
• Customer Engagement: Engage confidently with technical teams and business leaders, adapting communication to different audiences and effectively handling objections in high‑pressure environments.
• Commercial Awareness: Apply commercial insight to qualify opportunities, assess deal viability, and prioritize efforts toward high‑impact engagements aligned to customer and business outcomes.
• Competitive Positioning: Maintain awareness of the vendor landscape and market trends, positioning solutions effectively, and differentiating against alternatives based on customer priorities.
• Deal Strategy & Collaboration: Partner with Account Executives to progress pipeline, mitigate risks, and drive deal strategy. Collaborate cross‑functionally with Sales, Product, Engineering, and Customer Experience teams to deliver successful outcomes.
• Problem‑Solving & Execution: Use structured, analytical thinking to solve challenges, manage competing priorities, and deliver against deadlines in fast‑paced environments.
• Communication: Clearly and concisely communicate technical and non‑technical concepts, ensuring alignment and understanding across diverse stakeholders.

Skills & Experience

• Strong foundation in networking, cloud, AI, and cybersecurity principles
• Experience in solutions engineering, pre‑sales, or customer‑facing technical roles (SaaS or cybersecurity preferred)
• Ability to design solutions, run demos or evaluations, and translate technical concepts into business value
• Familiarity with hybrid environments and security ecosystems (e.g., SIEM, SOAR, EDR/XDR)
• Strong consultative selling skills, business acumen, and stakeholder management
• Fundamental understanding of AI technologies (LLM, ML, NLP)
• Bachelor’s degree or equivalent experience preferred
• Relevant Cloud, Security, and/or AI certifications are a plus

Benefits

• 100% medical, plus dependents
• 100 % dental and vision insurance
• Life Insurance
• Employee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.