Senior Social Media Customer Advocate

Boldr; Mérida; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Senior Customer Advocate with a social media focus to manage and respond to customer inquiries and feedback across platforms, shaping our online presence and delivering timely, personalized support.

You will engage with customers, resolve issues, share updates, and report insights to drive products and service improvements while upholding Boldr's authentic, curious and dynamic values.

Formación

• Bachelor's degree in marketing or any field related.
• Minimum of 2-3 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Ability to work in a fast-paced and dynamic environment.

Responsabilidades

• Social Media Management: monitor and engage with customer inquiries on social channels and respond promptly with accurate information and resolutions.
• Customer Engagement: build and maintain positive relationships with customers through social media interactions.
• Issue Resolution: investigate and resolve customer issues via social media, collaborating with support teams as needed.
• Content Sharing: share relevant content and announcements on social media to engage customers.
• Feedback Loop: compile customer feedback and insights from social media for relevant teams and advocate for product/service improvements.
• Social Media Guidelines: adhere to company guidelines and maintain a consistent, professional brand voice.

Conocimientos

Social media management

Customer engagement

Written communication

Empathy

Analytical thinking

Educación

Bachelor's degree in marketing or related field

Descripción del empleo

Boldr is seeking a Senior Customer Advocate with a social media focus to manage and respond to customer inquiries and feedback across platforms, shaping our online presence and delivering timely, personalized support.

You will engage with customers, resolve issues, share updates, and report insights to drive products and service improvements while upholding Boldr's authentic, curious and dynamic values.