Senior Customer Advocate - On-Call Support & Solutions

Visa Hunt; México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Boldr seeks a Sr. Customer Advocate to respond to inquiries, provide solutions, and support customers during and after service visits. You will be on call outside normal hours and coordinate with operations to schedule visits and dispatch technicians.

You are a curious, authentic, and analytical thinker who communicates clearly in English, builds rapport with clients, updates Zendesk records, stays current on product knowledge, and helps turn frustrated customers into loyal ones.

Formación

• 1-2 years in customer service or help desk.
• Proficient with MS Office and Zendesk.
• Strong written and verbal English communication.

Responsabilidades

• Answer calls about product issues, service questions, and client concerns.
• Maintain professionalism and build rapport with callers.
• Update customer records in Zendesk during and after calls.
• Stay updated on product knowledge and company policies.
• Resolve issues to turn frustrated clients into repeat customers.

Conocimientos

Curious

Authentic

Analytical thinker

Critical thinker

Communication skills

Multitasking

Prioritization

Teamwork

Independent work

Organization

Herramientas

Zendesk

MS Office

Descripción del empleo

Boldr seeks a Sr. Customer Advocate to respond to inquiries, provide solutions, and support customers during and after service visits. You will be on call outside normal hours and coordinate with operations to schedule visits and dispatch technicians.

You are a curious, authentic, and analytical thinker who communicates clearly in English, builds rapport with clients, updates Zendesk records, stays current on product knowledge, and helps turn frustrated customers into loyal ones.