Social Media Support Advocate

Boldr; Tlalnepantla; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Boldr is hiring a Customer Advocate with a social media focus to manage inquiries across platforms and strengthen our online presence. You will respond to customers promptly, provide accurate information, and resolve issues with empathy and professionalism.

The role requires a bachelor’s degree in marketing or related field and 2–3 years in customer support with a focus on social media. A dynamic, fast-paced environment awaits in our team-driven culture.

Formación

• 2–3 years of experience in customer support, focusing on social media management.
• Excellent written communication and concise responses.
• Empathetic, customer-centric mindset, with ability to resolve issues effectively.

Responsabilidades

• Monitor and respond to customer inquiries and feedback across social media (Facebook, Instagram, YouTube, TikTok).
• Engage with customers to build positive relationships and address concerns with empathy.
• Investigate and resolve issues in collaboration with Tier 1/2 support when needed.
• Share relevant content and updates to inform and engage the customer base.
• Report customer feedback and trends to relevant teams to drive product improvements.
• Adhere to brand voice and social media guidelines when representing Boldr.

Conocimientos

Social media management

Customer-centric

Written communication

Empathy

Educación

Bachelor's degree in marketing or related field

Herramientas

Social media support tools

Descripción del empleo

Boldr is hiring a Customer Advocate with a social media focus to manage inquiries across platforms and strengthen our online presence. You will respond to customers promptly, provide accurate information, and resolve issues with empathy and professionalism.

The role requires a bachelor’s degree in marketing or related field and 2–3 years in customer support with a focus on social media. A dynamic, fast-paced environment awaits in our team-driven culture.