Senior ServiceNow ITSM Engineer (Hybrid – Guadalajara)

Cummins; Región Centro; Hybrid; MXN 450,000 - 700,000; Full time

Job summary

Cummins in Guadalajara, Mexico is seeking a Software Engineer - ITSM to design, develop, and maintain ServiceNow ITSM solutions including incidents, problems, and changes. You will work in a hybrid role (3 days onsite, 2 days home office) with a focus on secure coding, high-quality testing, and scalable architectures.

With 4+ years of software design and ServiceNow development, you will leverage Flow Designer, Studio IDE, Update Sets, and REST APIs to deliver robust ITSM capabilities and

Qualifications

• 4 years of experience with software design and ServiceNow development.
• Proficiency in ServiceNow ITSM including dashboards and catalog items.
• Knowledge of Virtual Agent and Agent Chat capabilities.
• Experience with web technologies: API, JavaScript, HTML, CSS.
• Familiarity with Flow Designer, Studio IDE, and Update Sets.
• Experience with ServiceNow integrations with 3rd party software.
• Advanced English level.

Responsibilities

• Ensures secure coding and UI standards and best practices are applied during development.
• Provides input and contributes to enhancement and maintenance of applications and programs.
• Leads efforts to configure, analyze, design, develop, and maintain program code and applications.
• Performs detailed and complex unit testing and secure code testing, and resolves issues.
• Drives and supports the process for source code management.
• Contributes to integration, systems, and performance testing and tuning of code.
• Participates in peer secure code reviews.
• Defines and promotes opportunities for re-usability of code, configurations, procedures, and techniques.
• Designs, develops, troubleshoots, and deploys technical solutions on the ServiceNow platform focusing on ITSM modules.
• Implements and debugs technical solutions with emphasis on quality and efficiency.
• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
• Develops and maintains automated test scripts with ATF for functional and regression testing.
• Participates in design and code reviews to verify understanding of specs and compliance with coding standards.
• Uses automation to streamline build and deployment processes.
• Assists technical and infrastructure teams in understanding ServiceNow design and specs.
• Contributes to IT standards, processes, procedures, guidelines, and end-user support documentation.
• Delivers level 3 support for high-priority issues.
• Offers training to end users and junior team members as required.

Skills

Software design

ServiceNow development

Problem solving

Communication

Teamwork

Advanced English

Education

Bachelor's degree in Computer Science/IT/Business

Tools

ServiceNow ITSM

Flow Designer

Studio IDE

Update Sets

JavaScript

HTML

CSS

ATF

API integration

Job description

Cummins in Guadalajara, Mexico is seeking a Software Engineer - ITSM to design, develop, and maintain ServiceNow ITSM solutions including incidents, problems, and changes. You will work in a hybrid role (3 days onsite, 2 days home office) with a focus on secure coding, high-quality testing, and scalable architectures.

With 4+ years of software design and ServiceNow development, you will leverage Flow Designer, Studio IDE, Update Sets, and REST APIs to deliver robust ITSM capabilities and