Senior ServiceNow ITSM Engineer – Hybrid (Guadalajara)

Cummins Inc; Ciudad de México; Hybrid; MXN 700,000 - 1,000,000; Full time

Job summary

Cummins Inc. in Guadalajara, Mexico is seeking a Software Engineer - ITSM to join our IT Systems team in a hybrid role (3 days onsite, 2 days remote). You will design, develop, and test ServiceNow ITSM solutions and integrate with external systems to meet business goals.

Responsibilities include secure coding, unit testing, and maintenance of applications. Collaborate with cross-functional teams, deliver reusable code, and provide Level 3 support as needed.

Qualifications

• 4 years of experience with software design and ServiceNow development.
• Proficiency in ServiceNow ITSM, including dashboards, analytics, and catalog items.
• Knowledge of Virtual Agent and Agent Chat capabilities.
• Experience with API, JavaScript, HTML, and CSS in web contexts.
• Familiarity with Flow Designer, Studio IDE, and Update Sets.
• Experience integrating ServiceNow with third-party software.
• Advanced English proficiency.

Responsibilities

• Ensures secure coding and UI standards and best practices during development.
• Provides input and contributes to enhancement and maintenance of applications.
• Leads efforts to configure, analyzes, designs, develops, and maintains program code.
• Performs detailed unit testing and secure code testing; resolves issues.
• Drives and supports source code management processes.
• Contributes to integration, systems, and performance testing and tuning.
• Participates in peer secure code reviews.
• Designs and maintains ServiceNow ITSM solutions for Incident, Problem, and Change Management.
• Develops and maintains automated test scripts with ATF.
• Collaborates across functions to deliver quality solutions and improve processes.
• Delivers level 3 support and offers training as needed.

Skills

ServiceNow ITSM

JavaScript

HTML/CSS

API integration

Virtual Agent

Flow Designer

Studio IDE

Update Sets

English

Education

CS/IT related degree

Tools

Flow Designer

Studio IDE

Update Sets

Job description

Cummins Inc. in Guadalajara, Mexico is seeking a Software Engineer - ITSM to join our IT Systems team in a hybrid role (3 days onsite, 2 days remote). You will design, develop, and test ServiceNow ITSM solutions and integrate with external systems to meet business goals.

Responsibilities include secure coding, unit testing, and maintenance of applications. Collaborate with cross-functional teams, deliver reusable code, and provide Level 3 support as needed.