Senior ServiceNow Architect & Strategic Innovator

Ondaro (US); Chihuahua; On-site; MXN 900,000 - 1,350,000; Full time

Benefits offered by this job

Training & Certifications

Education budget & paid training

Career development & learning budget

Job summary

Ondaro is seeking a highly skilled ServiceNow Senior Technical Consultant ITSM/CSM to design scalable solutions, mentor leaders, and partner with clients to solve complex business challenges. You will lead architecture, oversee deployments, and drive innovation with a focus on ITSM, CSM, and integrations.

You will collaborate with stakeholders, guide strategic decisions, and act as the primary expert in high-level discussions with C-level clients, while managing relationships with ServiceNow and

Qualifications

• English proficiency required.
• Proficiency with Update Sets and Application Scopes.
• Experience developing Client Scripts using GlideAjax.
• Experience creating Script Includes and complex Business Rules.
• Experience with Flow Designer, subflows, and custom actions.
• Experience building custom Widgets for Service Portal (AngularJS).
• Experience building and consuming REST APIs.
• Experience with IntegrationHub for medium-complexity integrations.
• Ability to analyze transaction logs to identify slow scripts.

Responsibilities

• Develop the roadmap of offerings and go-to-market strategy for the ITSM/CSM practice.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs and Senior Architects.
• Engage in high-level discussions with C-level clients.
• Serve as primary contact with ServiceNow and other partners.
• Design and develop end-to-end functionalities including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs via root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate with business analysts to define technical and strategic requirements.
• Oversee application deployments into production environments.

Skills

English proficiency

Platform fundamentals

Update Sets & App Scopes

GlideAjax Client Scripts

Script Includes & Business Rules

Flow Designer

Custom Widgets

REST APIs

IntegrationHub

Transaction log analysis

Tools

AngularJS

Service Portal widgets

ServiceNow platform

Job description

Ondaro is seeking a highly skilled ServiceNow Senior Technical Consultant ITSM/CSM to design scalable solutions, mentor leaders, and partner with clients to solve complex business challenges. You will lead architecture, oversee deployments, and drive innovation with a focus on ITSM, CSM, and integrations.

You will collaborate with stakeholders, guide strategic decisions, and act as the primary expert in high-level discussions with C-level clients, while managing relationships with ServiceNow and