Senior Salesforce Integrations Analyst — AI Ops

Genesys; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Descripción de la vacante

Genesys is seeking a Senior Business Analyst focused on enterprise integrations and Salesforce platforms to support global teams.

You will own production support for Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and related integrations, ensuring stability, trusted data, and scalable processes.

Strong Salesforce expertise, ITIL familiarity, and excellent communication are required; the role also offers exposure to AI-enabled operations and cross-functional collaboration.

Formación

• English proficiency at C1/C2 level as required for global collaboration.
• 6+ years in Salesforce administration, support, or business analysis.
• Hands-on Salesforce with Sales, Service, and Revenue Clouds.
• Strong knowledge of Salesforce security, roles, and data management.
• Proven troubleshooting across applications, data, and integrations.
• Experience with REST and SOAP APIs for integrations.
• Excellent communication with business users and tech teams.
• Familiarity with ITIL Incident/Change Management.

Responsabilidades

• Own end-to-end production support for Salesforce Clouds and integrations.
• Diagnose and resolve complex application, data, and integration issues.
• Manage Salesforce users, roles, sharing rules, and configurations.
• Oversee data imports, validation, and data quality across environments.
• Collaborate with developers and stakeholders to align business needs.
• Identify and implement automation to improve efficiency and reliability.
• Document procedures and knowledge articles for consistency.
• Support AI-enabled operational workflows where applicable.

Conocimientos

English proficiency

Salesforce experience

Troubleshooting

Communication

ITIL knowledge

Independent work

REST/SOAP APIs

Herramientas

Sales Cloud

Service Cloud

Revenue Cloud

Apex debugging

Data Loader

Salesforce Flow

SOQL

REST APIs

SOAP APIs

Descripción del empleo

Genesys is seeking a Senior Business Analyst focused on enterprise integrations and Salesforce platforms to support global teams.

You will own production support for Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and related integrations, ensuring stability, trusted data, and scalable processes.

Strong Salesforce expertise, ITIL familiarity, and excellent communication are required; the role also offers exposure to AI-enabled operations and cross-functional collaboration.