Senior Salesforce Architect: Service Cloud & Contact Center

cnx

Estado de México

Híbrido

MXN 900.000 - 1.200.000

Jornada completa

Hace 8 días

Generador de candidaturas

Una candidatura hecha para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.

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Descripción de la vacante

Concentrix is seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Service Cloud and contact center solutions. The role combines hands-on development with architectural leadership to deliver enterprise-grade Salesforce solutions that scale and perform.

You will mentor teams, define solution patterns, and collaborate with stakeholders to translate complex concepts into actionable designs.

Formación

6+ years of Salesforce experience with deep expertise in Service Cloud.
Proven experience as a Technical Lead or Solution Architect.
Strong hands-on experience with Apex, SQL, and asynchronous processing; Lightning Web Components (LWC).
Experience designing solutions for contact centers or customer support environments.

Responsabilidades

Lead as architecture lead for Service Cloud and contact center initiatives and define solution patterns.
Design end-to-end customer/agent experiences across voice, chat, messaging, and cases; optimize routing with Omni-Channel.
Mentor developers on Salesforce best practices, governor limits, and architectural standards.
Lead code reviews and design validations to ensure performance, security, and scalability; drive governance.
Engage with product owners and operations to align requirements, priorities, and delivery timelines.