Senior Retail Growth & Transformation Lead

Deutsche Post; México; On-site; MXN 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

30 days Christmas bonus

18% grocery vouchers

100% vacation premium

Savings fund

Life insurance

Major medical insurance

Additional days off

Development plans

Job summary

DHL Express Mexico is seeking a Sr Retail Engineering Manager to lead the design, implementation, and continuous improvement of Retail operations and commercial initiatives. You will drive efficiency, enhance customer experience, and contribute to revenue growth through data-driven decision making and cross-functional collaboration.

You will coach and develop the Retail team, manage critical programs, and ensure adherence to DHL standards and policies while leading transformation projects that

Qualifications

• Bachelor's degree in industrial engineering, Business Administration, Logistics, Engineering, or related field.
• 5+ years of experience leading teams and driving transformation, operational excellence, and strategic projects in Retail, Logistics, Commercial, or Operations.
• Advanced analytics and KPI management with ability to translate data into decisions.
• Project and change management, including process optimization and cross-functional initiatives.
• Leadership and people development, coaching and mentoring supervisors and coordinators.
• Fluent English communication skills.

Responsibilities

• Lead commercial and digital strategic initiatives focused on Retail growth, customer experience, and operational excellence.
• Drive business transformation and process optimization to improve efficiency, service quality, and profitability across Retail.
• Monitor Retail performance through data analysis, reporting, and KPI management.
• Develop and execute pricing and promotional initiatives to drive revenue growth.
• Lead cross-functional projects and coordinate stakeholders to deliver transformations.
• Evaluate opportunities and provide data-driven recommendations.
• Manage, coach, and develop team members fostering innovation and accountability.
• Ensure compliance with DHL standards, policies, and requirements.
• Lead strategy and improvements for in-store commercial operating system.

Skills

Leadership

Data analysis

KPI management

Cross-functional collaboration

Process optimization

Team development

Education

Bachelor's degree

Master's preferred

Job description

DHL Express Mexico is seeking a Sr Retail Engineering Manager to lead the design, implementation, and continuous improvement of Retail operations and commercial initiatives. You will drive efficiency, enhance customer experience, and contribute to revenue growth through data-driven decision making and cross-functional collaboration.

You will coach and develop the Retail team, manage critical programs, and ensure adherence to DHL standards and policies while leading transformation projects that