Senior Representative, Customer Contact Center

Whirlpool, Inc.; México; A distancia; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Whirlpool Corporation busca un Representante Senior en el área de Centro de Contacto de Servicio al Cliente para trabajar desde Apodaca, NL. Coordinará procesos de pre-diagnóstico, auditorías internas y logística de talleres Sigma.

Se valorará experiencia en análisis de datos, relaciones con proveedores y manejo de conflictos para asegurar un servicio de alta calidad.

Formación

• University degree.
• English language knowledge preferred.
• Proficiency in SAP and Microsoft Office / Google suites.
• Conflict management and ability to handle work-related stress.
• Experience with data analytics and supplier relations is desirable.

Responsabilidades

• Prepare daily spare parts requests.
• Collaborate on the execution and improvement of the pre-diagnosis process.
• Conduct internal audits of the pre-diagnosis process.
• Collaborate with administrative assistants on activities related to Sigma workshops.
• Contribute to inventory control and replenishment of consigned materials for Sigma workshops.

Conocimientos

University degree

English language

SAP

Microsoft Office

Google suites

Conflict management

Data analytics

Supplier relations

Communication

Educación

University degree

Herramientas

SAP

Microsoft Office

Google suites

Descripción del empleo

## Senior Representative, Customer Contact CenterApodaca,Nuevo León,MEXWhirlpool Corporation (NYSE: WHR) es una empresa líder en electrodomésticos, en constante búsqueda por mejorar la vida en el hogar. Como el únicogran fabricante de electrodomésticos de cocina y lavandería con sede en EE. UU., la empresa impulsa una innovación significativa para satisfacer las cambiantes necesidades de los consumidores por medio de su cartera de marcas icónicas, que incluyen a *Whirlpool*, *KitchenAid*, *JennAir, Maytag*, *Amana*, *Brastemp*, *Consul* e *InSinkErator.* En 2024, la empresa informó ventas anuales de aproximadamente 17 mil millones de dólares, de las cuales cerca del 90 % fueron en el continente americano, 44 000 empleados y 40 centros de investigación tecnológica y de fabricación. Encontrará más información sobre la empresa en.## **El equipo es parte del area**El equipo del centro de contacto con el cliente gestiona el área de relaciones comerciales, que puede incluir funciones de atender el teléfono, correspondencia y/o investigación para garantizar la prestación de servicios sin problemas y de forma eficaz con criterio y discreción independientes.## **Tus responsabilidades incluirán*** *Prepare daily spare parts requests.** *Collaborate on the execution and improvement of the pre-diagnosis process.** *Conduct internal audits of the pre-diagnosis process.** *Collaborate with administrative assistants on activities related to Sigma workshops.** *Contribute to inventory control and the replenishment of consigned materials for Sigma workshops.*## **Requerimientos mínimos*** *University degree** *Knowledge of English language preferred** *Proficiency in SAP and Microsoft Office tools / Google suites** *Conflict management and ability to handle work-related stress.*## **Habilidades y experiencia deseable*** *Data analytics** *Effective oral and written communication.** *Task prioritization.** *Experience dealing with internal and external suppliers** *Knowledge of products manufactured by Whirlpool** *Enduring values*Years of experience2-44-88+* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ yearsTop skillsActive ListeningCall Center SoftwareCustomer ServiceData Privacy AgreementYou acknowledge you have reviewed our. We will automatically create a candidate profile for you using information in your CV. We may supplement your profile from publicly available business networks, like LinkedIn.We use matching algorithms to recommend positions to you or to highlight your application for recruiters with open positions suited to your skills. However, you are free to manually search and apply for all available positions.By submitting your CV, you consent to receive communications about current and future roles that we think you may be interested in, even after an unsuccessful application. You may unsubscribe at any time. See our for more information about your privacy rights.