Senior QA Lead, Enterprise POS & Release Readiness

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Life insurance

Medical coverage

Dental vision

Savings fund

Grocery coupons

Pension plan

Christmas bonus

Vacation days

Job summary

Toshiba Global Commerce Solutions seeks a Senior Software Test Engineer to lead QA for enterprise POS solutions, driving test strategy, lab validation, and readiness across distributed teams.

The role emphasizes strong technical judgment, stakeholder collaboration, and the ability to translate complex customer needs into actionable test plans and outcomes. This senior position requires 8+ years in software testing with POS focus and extensive deployment experience.

Qualifications

• 8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems.
• Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.
• Strong troubleshooting and analytical skills across software, configuration, integration, hardware, data, and environments.
• Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.
• Proven ability to lead QA activities across cross-functional and distributed teams without direct authority.
• Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
• Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, or expected behavior issues.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations.

Responsibilities

• Lead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations.
• Serve as the primary QA contact within assigned program, leading lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams.
• Translate customer workflows, business requirements, and deployment risks into actionable test plans, validation strategies, and readiness assessments.
• Troubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior.
• Validate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement.
• Establish and maintain parity between customer and internal lab environments, including POS devices and system configurations.
• Define and uphold QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, RCA, and customer acceptance.
• Create and review test plans, execution guidance, readiness assessments, and handoff packages to enable consistent execution across distributed QA teams.
• Drive defect prevention, RCA, and continuous quality improvements based on defect trends, test evidence, and customer feedback.
• Communicate test progress, risks, issues, and readiness clearly to technical and non-technical stakeholders.

Skills

POS testing

Test strategy

Stakeholder mgmt

Troubleshooting

Quality assurance

SQL

REST APIs

Logs analysis

Distributed systems

Tools

CI/CD pipelines

Cloud technologies

Job description

Toshiba Global Commerce Solutions seeks a Senior Software Test Engineer to lead QA for enterprise POS solutions, driving test strategy, lab validation, and readiness across distributed teams.

The role emphasizes strong technical judgment, stakeholder collaboration, and the ability to translate complex customer needs into actionable test plans and outcomes. This senior position requires 8+ years in software testing with POS focus and extensive deployment experience.