Senior Program Manager, Customer-Focused Operations

Sanmina-SCI Systems de México; El Salto; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Sanmina-SCI Systems de México is seeking a Program Manager to lead customer service and program activities. The role requires a Bachelor’s degree in a related field, strong English, and excellent communication and leadership skills.

You will oversee OTD/PPV/ECO/E&O and handle quotation processes, action logs, and yield reporting. Flexibility to participate in calls outside standard hours and manage direct reports is required.

Formación

• Bachelor's degree in Industrial Engineering, Administration, International business, Finance or similar.
• English 90% proficiency.
• Excellent communication and negotiation skills apply when dealing with customers and internal teams.
• Ability to lead and manage a group of direct report employees.
• Understanding of shipment processes/methods and incoterms.

Responsabilidades

• Oversee program management and customer-service activities for key accounts.
• Manage OTD, PPV, ECO, E&O, quotation processes, action logs and yield reporting.
• Coordinate internal and external stakeholders to ensure timely deliveries.
• Handle customer visits, agendas and plant Tours as required.
• Communicate effectively with customers to negotiate and resolve issues.

Conocimientos

English proficiency

Strong communication

Leadership and mentoring

Educación

Bachelor's degree in Industrial Engineering or related field

Herramientas

Microsoft Office

Descripción del empleo

Sanmina-SCI Systems de México is seeking a Program Manager to lead customer service and program activities. The role requires a Bachelor’s degree in a related field, strong English, and excellent communication and leadership skills.

You will oversee OTD/PPV/ECO/E&O and handle quotation processes, action logs, and yield reporting. Flexibility to participate in calls outside standard hours and manage direct reports is required.