Senior Program Manager, Customer Focus & Delivery

Plexus Corp.; Región Centro; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Plexus Corp. in Mexico's Región Centro is seeking a Program Manager to lead the Customer Focus Team and act as the voice of Plexus to the customer.

You will manage day-to-day customer relationships, align delivery plans with contract goals, and empower teams to solve problems that arise. The role emphasizes cost-conscious delivery, cross-functional collaboration, and the creation of best practices in customer service and continuous improvement, while developing team capabilities and succession

Qualifications

• Bachelor’s degree and 8+ years of related experience are required.
• Experience leading cross-functional teams and managing key customer relationships.
• Ability to drive continuous improvement and cost-conscious delivery improvements.

Responsibilities

• Lead the Customer Focus Team(s) and ensure alignment with program contracts/goals.
• Oversee delivery planning and ensure on-time delivery within cost parameters.
• Build trust-based relationships with customers and identify new sales opportunities with CM/CDs.
• Create and share best practices in customer service and Plexus Core Values.
• Collaborate with CM/CD, Financial Analyst and other departments to improve program financial performance.

Skills

Team Leadership

Customer Focus

Relationship Building

Continuous Improvement

Strategic Thinking

Education

Bachelor’s Degree

Job description

Plexus Corp. in Mexico's Región Centro is seeking a Program Manager to lead the Customer Focus Team and act as the voice of Plexus to the customer.

You will manage day-to-day customer relationships, align delivery plans with contract goals, and empower teams to solve problems that arise. The role emphasizes cost-conscious delivery, cross-functional collaboration, and the creation of best practices in customer service and continuous improvement, while developing team capabilities and succession