Senior Product Support Specialist - LatAm Lighting

Acuity; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Job summary

Acuity Inc. in Monterrey, Mexico, seeks a Product Support Senior Representative to deliver technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America.

You will collaborate with Sales, Marketing, Product Management, Engineering, Laboratory, and Supply Chain to support the product lifecycle, including launches, technical documentation, training, troubleshooting, and regulatory compliance.

Qualifications

• Bachelor's degree completed.
• Advanced English skills.
• 3-5 years of relevant professional experience providing technical support.
• Experience with lighting products, electrical products, or related industries.
• Knowledge of photometry, lighting standards, and regulations.
• Ability to interpret test reports and electrical and mechanical testing documentation.
• Ability to interpret information related to luminaires, drivers, sensors, and wiring (preferred).
• Knowledge of national and international regulations applicable to electrical and lighting products (preferred).
• Experience or knowledge of NOM certification processes is highly relevant (preferred).
• Excellent communication and collaboration skills.
• Ability to explain technical information to different audiences.
• Strong problem-solving and attention-to-detail skills.
• Ability to work independently and manage multiple priorities.
• Experience with project management and meeting deadlines.
• Proactive mindset and ability to work in a dynamic environment.
• Experience with Power BI, Oracle, PDF editors, or similar tools is preferred.

Responsibilities

• Provide technical support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
• Support product launches, training programs, technical documentation, and commercialization activities.
• Prepare and provide product specifications, test reports, photometric information, and electrical and mechanical documentation.
• Deliver technical training, webinars, customer presentations, and trade show support.
• Troubleshoot technical and quality issues in collaboration with Sales, Engineering, Customer Service, and other internal teams.
• Maintain, translate, and update technical product documentation and literature in Spanish.
• Support NOM certification processes and coordinate with testing laboratories in Mexico.
• Maintain relationships with regulatory organizations, industry associations, and other stakeholders, including CONUEE, CANAME, and ANCE.
• Collaborate on Product Management, Marketing, product development, and commercial strategy initiatives.
• Identify market needs, technology trends, and customer requirements that may contribute to the product roadmap.

Skills

Technical support

Lighting products

Photometry knowledge

Test reports interpretation

Advanced English

Cross-functional collaboration

Problem solving

Independent work

Education

Bachelor's degree completed

Tools

Power BI

Oracle

PDF editors

Microsoft Office

Job description

Acuity Inc. in Monterrey, Mexico, seeks a Product Support Senior Representative to deliver technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America.

You will collaborate with Sales, Marketing, Product Management, Engineering, Laboratory, and Supply Chain to support the product lifecycle, including launches, technical documentation, training, troubleshooting, and regulatory compliance.