Global Director, Customer Experience & Transformation

Illumiti Inc.; San Andrés Cholula; Remote; MXN 900,000 - 1,700,000; Full time

Benefits offered by this job

Flexible hours

Home office

Pension plan

Health benefits

Job summary

Syntax, a leading Managed Cloud Provider, seeks a Customer Experience Global Director to shape and drive the worldwide CX strategy across markets, channels, and products. This executive collaborates with Sales, Marketing, Product, Operations, Customer Service, Digital and regional teams to deliver a consistent, differentiated customer experience.

The role anchors CX governance, performance and investment decisions while championing human-centered design and omnichannel experiences globally.

Qualifications

• Proven experience in global customer experience leadership.
• Track record of implementing customer-centric transformation programs.
• Strategic thinker with ability to translate insights into actions.

Responsibilities

• Define and own the global CX vision, strategy, roadmap and operating model.
• Establish governance, standards and measurement across regions.
• Align CX priorities with corporate strategy and brand positioning.
• Lead CX transformation initiatives including people, process and technology.
• Partner with regional leaders to embed customer insights into decisions.

Job description

Syntax, a leading Managed Cloud Provider, seeks a Customer Experience Global Director to shape and drive the worldwide CX strategy across markets, channels, and products. This executive collaborates with Sales, Marketing, Product, Operations, Customer Service, Digital and regional teams to deliver a consistent, differentiated customer experience.

The role anchors CX governance, performance and investment decisions while championing human-centered design and omnichannel experiences globally.