Senior Network Reliability Engineer

Jobtailor; Ciudad de México; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a Network Support Engineer to drive stability and performance of our global network in Mexico City. You will resolve complex connectivity challenges for enterprise customers and orchestrate end-to-end network support initiatives to ensure seamless service delivery.

The role emphasizes documentation, diagnostics tooling, SLA adherence, and data-driven metrics to elevate operational standards and customer satisfaction.

Formación

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 5 years of professional experience in technical support, engineering, or a customer-facing technical role.
• Proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
• Experience managing or troubleshooting cloud-based SaaS software products in production.
• Proficiency with Linux-based operating systems and at least one programming language (e.g., Python, Java).
• Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).

Responsabilidades

• Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers.
• Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction.
• Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows.
• Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents.
• Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.

Conocimientos

Networking Principles

TCP/IP

DNS

Web Technologies

Cloud-Based SaaS Troubleshooting

Linux Operating Systems

Python

Java

Automation

Virtualization

Educación

Bachelor’s degree in Computer Science, Engineering, or a related technical field

Herramientas

Containers

VMware

Descripción del empleo

Jobtailor is seeking a Network Support Engineer to drive stability and performance of our global network in Mexico City. You will resolve complex connectivity challenges for enterprise customers and orchestrate end-to-end network support initiatives to ensure seamless service delivery.

The role emphasizes documentation, diagnostics tooling, SLA adherence, and data-driven metrics to elevate operational standards and customer satisfaction.