Senior .NET Production & Cloud Support Engineer

NTT DATA North America; Ciudad de México; Presencial; MXN 1.235.657 - 1.588.702; Jornada completa

Descripción de la vacante

A leading technology services provider in Mexico City is looking for a Senior Production Support Engineer. This role focuses on ensuring the stability and reliability of critical production systems. Candidates must have over 5 years of production application support experience in .NET, including proficiency with ETL tools like Informatica or SSIS, and AWS services. Strong troubleshooting, communication, and customer support skills are essential. The position may require after-hours support as needed.

Formación

• 5+ years experience in .NET Production application support.
• 3+ years experience with ETL tools such as Informatica or Microsoft SSIS.
• 1+ year experience with AWS cloud services.

Responsabilidades

• Monitor and maintain assigned production systems.
• Investigate, troubleshoot, and resolve application and data pipeline issues.
• Provide customer-focused support ensuring timely resolution.
• Collaborate with cross-functional teams including business and IT stakeholders.

Conocimientos

Expertise in .NET and ETL tools (Informatica or SSIS)

Proficiency in programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML

Troubleshooting cloud data pipelines

Query performance optimization

Experience in system upgrades and debugging

Problem-solving for complex issues

Communication skills across teams

Process-oriented mindset

Herramientas

AWS cloud services

ETL tools (Informatica, SSIS)

Descripción del empleo

A leading technology services provider in Mexico City is looking for a Senior Production Support Engineer. This role focuses on ensuring the stability and reliability of critical production systems. Candidates must have over 5 years of production application support experience in .NET, including proficiency with ETL tools like Informatica or SSIS, and AWS services. Strong troubleshooting, communication, and customer support skills are essential. The position may require after-hours support as needed.